Friar seemed great at the beginning, as so many letting agencies but they're as terrible as all the rest. We let them know about a problem with out flat- their solution is to evict us and move in new people who might not complain about the damp walls and leak in the ceiling once its been pained over. They also cant be relied upon to give you prior warning as to when they are coming. A number of friends have similar complaints- they'll lie to your face without the decency to sit down and talk about things. I would definitely not recommend Friar lettings
What agent could do to change your mind?
Telling the truth
Giving 24hours notice as to when they are coming over or arranging a better time
To stop being passive aggressive and answer your question not skirt around it