95% sales valuation accuracy
93% sales fee satisfaction
80% lettings valuation accuracy
86% lettings fee satisfaction
...left to get your reviews in for the
2022 allAgents Estate & Letting Agents Awards
Jan 26,2016
Jan 26,2016
1
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Absolutely disgusting the way we have been treated by Keeley, we moved in January 2015 and since March we have had no usable toilets, bath or shower due to a septic tank problem that has not been rectified despite numerous complaints. Local council environmental health involved and enforcement notices ignored. How can you expect a couple with 6 children including a baby to live without sanitation for 10 months. Keeley hides behind 'the landlord won't give them (the agents) permission to do anything'. Emails ignored constantly and phone calls hardly ever returned. We planned to live here for as long as possible but have no choice but to move.
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Latest Reviews
19th Apr 2022
reviewed by 'David Wells'
23rd Mar 2022
reviewed by 'Lindsey LAWSON'
15th Mar 2022
reviewed by 'Oliver'
4th Mar 2022
reviewed by 'Chris L'
25th Jan 2022
reviewed by 'Emma'
Opening Hours
- Open: 24/7
Address
Newman Property Experts
1 Regent Street
Rugby
Warwickshire
CV21 2PE
01788 820000(s) \/ 01788 820028(l)
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 93% | £55,000 | £1,700,000 |
| Lettings | 80% | 86% | £375 | £5,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 99 | 1 | 113 | 3 | 145 | 1 | 101 | 0 | 20 | 3 |
Areas covered
- CV21
- CV23
- CV22
- CV23
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
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Latest Properties
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Apr 19,2022
Apr 19,2022
0
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I'd like to thank Paul for his part in the sale of my house.
I've not sold a house before and Paul made the whole process easy and straightforward; going, certainly in my case, above and beyond the call.
I'd recommend both Paul and the ...
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Mar 23,2022
Mar 23,2022
0
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Paul is very professional and intelligent. He supports his clients fully and takes the worry out of selling property. Definitely 5 stars.
Thank you Paul....
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Mar 15,2022
Mar 15,2022
1
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Paul was a 'breath of fresh air'
From the start he impressed with his friendly and proactive approach
An excellent communicator, he inspires confidence that he will get the job done!...
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Mar 04,2022
Mar 04,2022
1
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I can't fault Paul's speed of response, clarity, or effort. I was very impressed with his market knowledge and focus....
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Jan 25,2022
Jan 25,2022
0
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This is my second time using Newmans - and would rate them the best estate agent in the area.
Paul was both professional and knowledgeable in the approach to selling my Grandmothers property. Keeping us straight on what was required, and talking through the process.
...
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Jan 21,2022
Jan 21,2022
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Paul Petticrew is a very professional, efficient & kind-hearted member of staff. He allowed us to put together all documents for the offer of the house. He replied to all requests & we felt kindly supported by him. The offer was accepted & we are very glad...
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Jul 23,2020
Jul 23,2020
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I have never felt so at ease with moving house before coming to Newmans and dealing with Katie Eaton. She was absolutely remarkable and did a great job in keeping us informed about the stages of our move and remaining professional throughout.
Our referencing stage ...
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Jul 23,2020
Jul 23,2020
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Katie Eaton was great, from beginning to end. Nothing was ever too much of an effort and made us feel at ease the whole time. Thank you!...
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Jun 29,2020
Jun 29,2020
0
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Great service - professional, informative and thorough. All our questions were answered quickly, we were kept in the loop with updates and we felt that we were equally as important as the landlord letting the property. On the day we collected the keys, we were ...
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Jun 17,2020
Jun 17,2020
0
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I had the delight of dealing with Katie Eaton from your rugby department. Through out the whole process she was very helpfull and informative. I asked alot of questions as it was my first time renting and she helped alot. I would highly recommend her ...
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Jan 23,2020
Jan 23,2020
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Emily is the key contact for my Property. Whenever I have any query Emily is always very willing to help and is always knowledgeable and friendly. She always responds to any queries in a very quick timescale and I can always rely on her. An ...
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Jan 21,2020
Jan 21,2020
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I went to view a cottage, which I was told would require repairs, estimated at £70,000. I thought that I might be able to do much of the work myself because the property was not Grade 2 listed or the like - I asked about that explicitly ...
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Nov 25,2019
Nov 25,2019
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Excellent and quick experience. We had great marketing - the drone footage looked very impressive, and the house photos were better than anything we could have done ourselves - very professional. The open house worked very well for us - enabled a quick sale....
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May 21,2019
May 21,2019
2
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I had an issue with the fridge freezer of the apartment I rent and I contacted Emily. She was super responsive and willing to help and solve the issue. She took care of it, made the necessary calls and followed it up until it was ...
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May 12,2019
May 12,2019
0
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Sean Oliver approached our property after being on the market quite some time and in dispair. Although in contract with another agent till the end of the month Sean took the time to spend with us, look through all the different avenues available and made ...
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Comment on agent fees
Sean took our feedback on board and we negotiated a fee we were both happy with.
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May 03,2019
May 03,2019
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As one of the contractors used by Newman Property Experts (and many other estate agents in Rugby), I thought an 'inside perspective' may be useful.
Beth is a consummate professional in her role as a bridge between landlord, tenant and contractor. It's always a pleasure ...
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Apr 08,2019
Apr 08,2019
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To Deborah, you where always helpful and nothing was too much for you. You looked after me from the start and even after I moved to wales. You will always be in my heart. Hopefully see you soon when I come back to visit.
Thank ...
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Apr 03,2019
Apr 03,2019
1
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paul pettccrew is a very on the ball guy you will not find better any where in the country
great service thank you paul....
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Comment on agent fees
you only get what you pay for trust me i know
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Mar 23,2019
Mar 23,2019
0
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This company operate is such poor professionalism, never have time to book viewing on house, never call you back or reply to requests to view property, continue to post things for your door when you have property for sale with a different agents even after ...
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Feb 27,2019
Feb 27,2019
0
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We have dealt with Deborah before and were very impressed with the service she provided.
We're very pleased that she is a point of contact for our house purchase and would highly recommend....
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N/A.
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Feb 12,2019
Feb 12,2019
0
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Olga is a very happy helpful agent who was very professional in dealing with all the matters and few small problem and questions I had. This is my first time renting a property so to have a helpful agent deal with me was very easy....
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Comment on agent fees
A bit expensive but I knew they would be.
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Feb 04,2019
Feb 04,2019
1
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From the first call I made to Newman's I was impressed by their all round positivity and friendly staff. Their thorough marketing both locally and nationwide generated a lot of interest in the property. When it came to managing the viewings and offers Deborah guided ...
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Comment on agent fees
Good value for money
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Jan 29,2019
Jan 29,2019
3
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I can confidently recommend Emily Gray from Newman Rugby office, who was extremely polite, professional, sympathetic and just brilliant alround in everything what she did to me and my family, while I needed urgent help. All in all, I would be recommending her and the ...
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Jan 29,2019
Jan 29,2019
0
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Working with Deborah has been fantastic! She really cares about her clients and does her best to make sure that everything runs smoothly. Thank you Deborah for your effort and hardwork and for always being at the end of the phone when I need you!...
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Jan 29,2019
Jan 29,2019
0
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They never return calls or emails. They will sell their services well when they want your custom but once they have tennants in they couldnt care less. If you are a landlord stay clear... well clear!...
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Jan 24,2019
Jan 24,2019
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Newmans sold my house in excess of the asking price whilst I was out of the country and enjoying a 13 hour time difference. As the sales process became the legal process with my solicitors, the purchasers and the purchasers solicitors all inputting it became more ...
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Comment on agent fees
Acceptable
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May 01, 2019
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Thank you so much for the review - it was a pleasure to help you. Enjoy the weather out there! ...
Jan 23,2019
Jan 23,2019
0
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A real professional in what she does, totally dedicates to the whole sale process, the communication was easy and quick with her, she offered me the entire required support!
Congratulations Deborah!
Thank you again!...
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Comment on agent fees
Good
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Jan 23,2019
Jan 23,2019
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This is the second time Deborah has managed my house affairs. Her service is 5 star and she is everything I would wish for: excellent communicator, empathetic when things don't go as expected, prompt in responding, pro-active, hard working and really approachable. Thank you again....
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Comment on agent fees
Fair for the standard of service.
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Jan 21,2019
Jan 21,2019
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Customer service good always stays in contact with you would highly recommend Deborah and all the team as well as Matt and summer. Thanks...
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Good
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Jan 18,2019
Jan 18,2019
0
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Deborah was professional yet approachable, easy to speak to on the phone and prompt in her dealings; just what I wanted from an estate agent!
Many thanks for your help....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Lettings Complaint Procedure
1. Please raise your complaint with the property manager or sales advisor that
is handling your case.
2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.
3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.
4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.
5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.
6. If you are still not satisfied
with the outcome, you can raise your complaint with the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
Last updated at 5:23 PM 08/07/2019 by allAgents
1. Please raise your complaint with the property manager or sales advisor that
is handling your case.
2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.
3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.
4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.
5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.
6. If you are still not satisfied
with the outcome, you can raise your complaint with the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
Best Estate Agent in CV21 
Best Letting Agent in Rugby 
Best Letting Agent in CV21 
I am disappointed that you have responded in such a way particularly as the nature of your complaint is not as straightforward as you state. Given the nature of your grievance, for which I sincerely apologise, I feel it is only fair to justify our position in this matter without going into a lengthy response. The issues you have raised have been dealt with which hasn't been easy given you have not always permitted access to contractors. The property operates on a septic tank suitable for a family of 4/5. Given the size of your family and the level of use we have been advised, and relayed this information back to you, that you should be having the tank emptied approximately every 7-9 months, which you have failed to do. This has been a fundamental issue in the problems you have experienced. I would also like to add that your relationship with the landlord became strained when you ceased to meet your rental obligations. Keeley has acted in every professional way possible to serve both you as a tenant under our duty of care and to also serve the landlord our client as fairly as possible.