Agree with all the negative comments. Im a landlord and will never deal with Alex Neils again. When my tenant moved out and there was a dispute over a broken fixture, Alex Neils assured me they would deal with the ombudsman regarding the deposit which they had advised they had lodged with the DPS. After a lot of chasing and frustration I then contacted the DPS directly who said the deposit had NEVER BEEN LODGED WITH THEM!!! Alex Neils wove a completely misleading tale to both myself and the tenant and when contacted the Management themselves were just as duplicitous, think the staff were simply following the management example. They are unprofessional to the point of actually being illegal. Stay well well clear.
What agent could do to change your mind?
There is nothing Alex Neils can do now to redeem themselves. They were given every opportunity to come clean and do the right thing and they chose not to, right up to the point of being found out. I will never see them as being anything other than unscrupulous, duplicitous and unprofessional. They give the whole industry a bad name and in my opinion should be shut down.