“I am writing to express Sally's and my huge appreciation ......”
5 Star Review
Jan 22,2016
By:
'Alastair'
Jan 22,2016
Branch: London, Mabel House, 10a Dartmouth Road
Services: Sales (as a Vendor)
Sold price: £395000
Would you recommend?: Yes
Postcode: SE15
Branch: London, Mabel House, 10a Dartmouth Road
Sales (as a Vendor)
Sold price: £395000
Postcode: SE15
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I am writing to express Sally's and my huge appreciation for your handling of the sale of our flat in Peckham. From the very start, when we decided to dispense with the previous agency and use you in this sale, the service you provided was of the highest quality. You were constantly on the job, even at very late hours and at weekends and were always available to help and advise us personally. At the same time you were in no way intrusive or pushy, but always facilitative and supportive, listening carefully to our requirements. As this was a sale we had to get completed while away from the UK for most of the time, this balanced and consistent approach on your part was exactly what we needed.
It is a striking tribute to your skill and professionalism that you succeeded in getting a price that was more than 50,000 pounds higher than any offer achieved by the previous agency â‚€‚“ and this from more than one potential purchaser! This was partly because of the radical transformation you achieved in what was a previously rented property simply by presenting it properly - and this at minimum expense. Our sons, who were both well acquainted with the flat, were gob smacked by the difference you made to its appearance and ambience. You obviously have a real talent for presenting properties at their very best by just a few personal touches here and there.
Moreover, you kept up this top quality of service throughout the whole process of sale right up to settlement. You gave very good advice about which was the most reliable offer, having done essential research first, and then you stuck with the process right up to successful completion, always aware that our requirement was to achieve exchange of contracts and final settlement within a fairly tight timetable. When glitches appeared â‚€‚“ as they inevitably will, I'm afraid! - you were on the case right away, not relying on delegation to other staff, but taking it upon yourself, and in one case going beyond what was required of you in order to keep the purchaser happy, even after settlement. Sally remarked at this final stage that you must be Dr Who, with a time machine, since you achieved in 24 hours what we had been told was impossible to do before the holiday break and so would take several weeks!
So we cannot praise too highly the efficient, effective, friendly and personal service you provided. We would have no hesitation at all in recommending your agency to any potential vendor, and will be most happy for you to quote any or all of this note of appreciation when advertising your services.
Warm regards,
Alastair and Sally
Comment on agent fees
I would of paid more. Worth every penny.
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