67% lettings valuation accuracy
64% lettings fee satisfaction
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2024
allAgents People Awards
Jan 20,2016
Jan 20,2016
2
people found
this helpful
this helpful
I called to book a viewing, and the sales said she will send me some details to look at and ask me to wait for their calls to discuss the date and time, which is good.
One day later, I got a phone call from their guy. After I told him I am from China, he asked"Do you have enough money in your account? I heard it's difficult to transfer money from China to the UK. I need to see some proof that you had enough money before I let you view any houses." I do feel this judgement is a bit racist, to me this question is very rude and unprofessional.
I said I can have my balance checked if I'd like to make an offer, but I don't understand why I need to show the bank statement to them before any viewings. He answered"We only let people who have the financial ability to view houses, so you need to prove to us that you had the money."He repeated this again and again no matter what I said, made me feel like he thinks I don't understand English.
I asked if checking customer's balance before any viewings is actually their policy. He paused for a second and said "yes".
He also said"welcome to call us once you have the money sorted." Well, to this attitude I pretty much sure the answer is no, never.
I've lived in Bristol for 5 years now and I always met very friendly people. I had no idea this kind of agency could even exist before this very unpleasant encounter.
I will tell everyone I know to avoid doing any business with them forever.
One day later, I got a phone call from their guy. After I told him I am from China, he asked"Do you have enough money in your account? I heard it's difficult to transfer money from China to the UK. I need to see some proof that you had enough money before I let you view any houses." I do feel this judgement is a bit racist, to me this question is very rude and unprofessional.
I said I can have my balance checked if I'd like to make an offer, but I don't understand why I need to show the bank statement to them before any viewings. He answered"We only let people who have the financial ability to view houses, so you need to prove to us that you had the money."He repeated this again and again no matter what I said, made me feel like he thinks I don't understand English.
I asked if checking customer's balance before any viewings is actually their policy. He paused for a second and said "yes".
He also said"welcome to call us once you have the money sorted." Well, to this attitude I pretty much sure the answer is no, never.
I've lived in Bristol for 5 years now and I always met very friendly people. I had no idea this kind of agency could even exist before this very unpleasant encounter.
I will tell everyone I know to avoid doing any business with them forever.
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Latest Reviews
5th Dec 2023
reviewed by 'ILOERIKA'
20th Mar 2021
reviewed by 'Esther'
24th Feb 2021
reviewed by 'Unknown'
9th Apr 2020
reviewed by 'Myriam'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 67% | 64% | £480 | £1,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 5 | 8 | 0 | 1 | 0 | 0 | 0 | 3 |
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- Lettings
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Dec 05,2023
Dec 05,2023
0
people found
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This is the best agency I have met with a top notch customer service, making things(letting) easier in a professional way @EMILY and @ ETIMA ETIM.
I will keep recommending CHAPPELL & MATTHEWS to people for being the best ....
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Oct 26,2023
Oct 26,2023
0
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I had the pleasure of working with the outstanding Debra. Her patience, kindness, and efficiency throughout the entire process was remarkable. Her professionalism made the stressful process of renting an apartment much more manageable. Additionally, her efficiency and responsiveness was outstanding, always addressing my questions ...
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Feb 02,2022
Feb 02,2022
0
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From commencing into a terms of agreement with this branch manager Jack Mitchell we have received poor Quality interpersonal skills .
Which have lead to a collection of errors & stressful events which lead to the chosen tenants had our home burgled 🤧🤦♀️.
Not a pleasant situation ....
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Mar 20,2021
Mar 20,2021
1
people found
this helpful
this helpful
My dealings with both Dan Roberts and Dan Smith for a property i am interested in has been outstanding. They have both provided fantastic customer service always keeping me up to date wuth the process as well as talking through any of the necessary paperwork. ...
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Feb 24,2021
Feb 24,2021
2
people found
this helpful
this helpful
Dealt with someone called Jack Mitchell from Chappel and Matthews. Out of everyone he is the only one I believe brings down the high reputation of the company. The way he dealt with an issue I had was very unreasonable and quite rude. Threatening to ...
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Apr 09,2020
Apr 09,2020
0
people found
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chapells and mattews is a catastrophic agency. no management no listening no competent people.
really really really do everything to avoid them.
before renting, they call you every day with sweet words.
as soon as you rent and need them, there is no one left
...
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Apr 09,2020
Apr 09,2020
0
people found
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Chappell & Matthews rented the house to us without us visiting it, ensuring a good condition and in terms of service and management of the property, they are useless. we lived 7 months of horror and the nightmare continues, we are foreigners and there is nobody to ...
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Jan 22,2020
Jan 22,2020
0
people found
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Debra from the Clifton, Bristol been wonderful. Very attentive and helpful. All our questions have been answered and she's helped us find a great property!...
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Jun 24,2019
Jun 24,2019
0
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As a building surveyor who meets agents constantly my opinion is this branch lacks professional discipline and discretion. I would not recommend them as agents based on the performance to date....
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Mar 29,2018
Mar 29,2018
3
people found
this helpful
this helpful
Many issues with our property including broken toilet flush, broken windows, broken door handles and broken heating were left completely unattended for months. Some issues were ignored for the ENTIRE DURATION of or our tenancy. We were patronised and left feeling as though we were ...
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Comment on agent fees
The fact that we had to pay for a service is outrageous. Even after delaying our deposit return by two months they refused to let ME PAY for a CHAPS same day transfer. They then failed to raise a BACS transfer for another week.
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Aug 29, 2018
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I had the same horrible experience. Lack of interest multiple problems never solved and eventually moved out. Now they want to make unreasonable deductions from the deposit!!!! ...
Jan 04,2018
Jan 04,2018
1
people found
this helpful
this helpful
As a landlord wanting to rent out our property these two members of staff have been highly efficient, professional and extremely courteous upon any correspondence. A great service! I feel that I have a positive working relationship with this company and would highly recommend them ...
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Comment on agent fees
good, responsible for the service being provided.
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Oct 24,2017
Oct 24,2017
3
people found
this helpful
this helpful
These people are absolute scumbags. They will rip you off with fees and don't do their job properly - when I moved into a rented property in Bristol they were aggressive and forceful and told me that I must pay my deposit to the previous ...
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Comment on agent fees
Ludicrous fees for doing bugger all
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Apr 29,2016
Apr 29,2016
2
people found
this helpful
this helpful
What a mess. Been dealing with this clown for the past few years as a tenant. Even the landlord, who had previously been lining his pockets at the advice of this muppet to rip of tenant's for their deposits, has admitted its wrong and has ...
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Comment on agent fees
Agency fees were'nt the issue, and senior management bend over backwards to help out. Giuseppe would rather see you bend over though, so he can have his way while you cough up your deposit.
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Jan 20,2016
Jan 20,2016
2
people found
this helpful
this helpful
I called to book a viewing, and the sales said she will send me some details to look at and ask me to wait for their calls to discuss the date and time, which is good.
One day later, I got a phone call from ...
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Sep 11,2015
Sep 11,2015
1
people found
this helpful
this helpful
This property has been at the stage of an agreed sale for 19 months and it is still not completed.
I have never met such a bungling bunch of cowboys in all my days.
Every time I phone up the guy I want to speak to ...
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What agent could do to change your mind?
Sold the property in a fifth of the time and had kept better contact with all concerned.!!Attached Filesnbsp;
Comment on agent fees
The property having been on the market so long it could have been sold for ‚£25,000 more than the original asking price due the fluctuation of the property market.
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Oct 20,2014
Oct 20,2014
2
people found
this helpful
this helpful
I called to see a specific property and register. I told them that I was supposed to give my landlord 30 days notice before moving out but was pretty sure I could reduce that term to two weeks. The agent said he wasn't sure he'd show ...
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What agent could do to change your mind?
If the agent was more flexible or even more professional and courteous in how he dealt with the situation, I would have considered registering with the company.Attached Filesnbsp;
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Oct 15,2014
Oct 15,2014
1
people found
this helpful
this helpful
Without a doubt the most unprofessional company I have every dealt with. Numerous unreturned phone calls despite promises to "get back to me" and incompetent office staff who don't seem to even know what their job is, means I would never be able to recommend ...
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What agent could do to change your mind?
Acted in a professional manner and been competent.Attached Filesnbsp;
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Jul 10,2014
Jul 10,2014
0
people found
this helpful
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I had a really terrible experience where I was interested in a property and was one of the first to phone through (9am) to arrange a viewing. I was told by a colleauge that they were in a meeting and would call me back. So ...
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Nov 26,2013
Nov 26,2013
1
people found
this helpful
this helpful
Where to begin!? The whole experience was dreadful, started badly and only got worse. When I first went to see the flat, it was obvious they hadn't got a clue, and much less actually cared. Fees are extortionate, for which they actually do nothing. When ...
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What agent could do to change your mind?
Their job.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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