“"Ripping off optimized" is the opinion we ended with regarding ......”

Jan 20,2016
By: 'Gaya'
Jan 20,2016
0 people found
this helpful
"Ripping off optimized" is the opinion we ended with regarding James Anderson estate agents. We have rented in England for 11+ years, in and out of London. The one year spent in a flat managed by James Anderson was remarkably a worse experience. Hence this review.

Summarizing some highlights:
· About two days prior moving into the flat, James Anderson tried to change the agreed to terms of the tenancy and increase the rent! We were obviously vacating the previous place and had nowhere to go. It was extortion.

· The rented flat was in fifth floor of Deanhill court in East Sheen and accessed via a lift. The lift started breaking down frequently, which meant we had to use the service access stairs on a regular basis. These stairs are outside the building and was not safe for our kid. We asked to move out of flat before the end of the tenancy period. But James Anderson held us to the full term. We agree that was the contract. But our opinion that James Anderson could have been more considerate.

· When it came to advertising the flat at the end of our tenancy, they advertised using outdated photos (more than two years old) and information (e.g. claiming the oven used daily for a year as new). A James Anderson representative stated advertising with such outdated photos is not legal but a grey" area.

· It took James Anderson more than seven weeks to return the undisputed amount of the tenancy deposit!

· Our opinion that James Anderson made unfair claims on the tenancy deposit. This lead to a disputed claim which was later handled via a dispute resolution service.

· The produced checkout inventory was clearly doctored. This was obvious as it contained photos taken at a much later date from the end of the tenancy!

Apart from comments stated as opinions, other statements above are in our email conversations with James Anderson and their advertisements.
Was this helpful? Yes
By: James Anderson Estate Agents
Jan 26, 2016
I am sorry to receive your review and I would welcome you to contact me directly so we can discuss your concerns.
James Anderson employs numerous different impartial independent inventory companies who are responsible to both the landlord and tenant equally. We are also proud members of the Government Tenancy Deposit Scheme where independent experts review the return of all disputed security deposits between a Landlord and Tenant in order to make impartial decisions. If you wish to raise any other issues then please feel free to contact me in order for us to put your mind at rest".
Paul Eperon Director of James Anderson Estate Agents

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James Anderson

363 Upper Richmond Road West East Sheen, London
Greater London
SW14 7NX

020 8876 6161

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