100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jan 18,2012
Jan 18,2012
18
people found
this helpful
this helpful
There have been numerous problems with this agent on trying to view and secure just one rental property.
Firstly, their complete lack of flexiblity in times of viewings to the point where I actually had to alter my own work hours to view a property and this was a secondary viewing as they refused to let my partner take the place without me being present as well.
Secondly, and this happened on both viewings, they sent staff who had no idea about the property itself. We could have shown ourselves round if we'd have had the key. I understand people get sick but at least brief the person you're sending to cover so they can give you some relevant information. Or, as a bare minimum, look like they know what they are talking about.
Thirdly, failure to provide/respond to queries and requested documentation. The property myself and my partner viewed came furnished and we wished to see a copy of the inventory so we knew what was included and also if the bed in the master bedroom could be removed. This request was made lunchtime on a Saturday after my partner first viewed the property. By the following Monday evening and the second viewing we still had not been sent this information. We requested it again and stated that the only thing stopping us taking this property was viewing the inventory. The agent said they would check and let us know and wouldn't show any other people round in the meantime. Shortly after this viewing we received a call regarding the bed and told we could view the inventory the next day while picking up the paperwork to commence referencing. At that point it was our understanding that the property was ours.
As per the arrangement on the telephone the night before my partner went to collect the relevant paperwork and pay the very high administration fee Tuesday lunchtime to be told that the property had been taken by someone else that morning. They had failed to notify my partner of this causing him to waste his time travelling to their office and back during his lunch break. If we had been given the inventory when requested we could have dealt with the paperwork Monday evening.
Finally, a quick note on the administration fee, which is £180 per person. I think this is a ridiculously high fee and, speaking to other people, know that other agents don't charge near this fee if they charge one at all. The fee covered a credit check, employment and landlord reference and acted as a holding fee while the checks were being carried out. If you failed the credit check you lost your money.
Overall, the service provided by Woods has been dreadful and I would think very carefully about using this agent again. They clearly have no ability to communicate with prospective tenants on any level.
Firstly, their complete lack of flexiblity in times of viewings to the point where I actually had to alter my own work hours to view a property and this was a secondary viewing as they refused to let my partner take the place without me being present as well.
Secondly, and this happened on both viewings, they sent staff who had no idea about the property itself. We could have shown ourselves round if we'd have had the key. I understand people get sick but at least brief the person you're sending to cover so they can give you some relevant information. Or, as a bare minimum, look like they know what they are talking about.
Thirdly, failure to provide/respond to queries and requested documentation. The property myself and my partner viewed came furnished and we wished to see a copy of the inventory so we knew what was included and also if the bed in the master bedroom could be removed. This request was made lunchtime on a Saturday after my partner first viewed the property. By the following Monday evening and the second viewing we still had not been sent this information. We requested it again and stated that the only thing stopping us taking this property was viewing the inventory. The agent said they would check and let us know and wouldn't show any other people round in the meantime. Shortly after this viewing we received a call regarding the bed and told we could view the inventory the next day while picking up the paperwork to commence referencing. At that point it was our understanding that the property was ours.
As per the arrangement on the telephone the night before my partner went to collect the relevant paperwork and pay the very high administration fee Tuesday lunchtime to be told that the property had been taken by someone else that morning. They had failed to notify my partner of this causing him to waste his time travelling to their office and back during his lunch break. If we had been given the inventory when requested we could have dealt with the paperwork Monday evening.
Finally, a quick note on the administration fee, which is £180 per person. I think this is a ridiculously high fee and, speaking to other people, know that other agents don't charge near this fee if they charge one at all. The fee covered a credit check, employment and landlord reference and acted as a holding fee while the checks were being carried out. If you failed the credit check you lost your money.
Overall, the service provided by Woods has been dreadful and I would think very carefully about using this agent again. They clearly have no ability to communicate with prospective tenants on any level.
What agent could do to change your mind?
Please see the above comments.Attached Filesnbsp;
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Latest Reviews
5th Jan 2021
reviewed by 'Disappointed tenant'
18th Dec 2019
reviewed by 'Andrew'
24th Jun 2018
reviewed by 'Dissatisfied'
29th Mar 2017
reviewed by 'Tenant120'
24th Apr 2013
reviewed by 'Atnaf'
Opening Hours
Address
Woods Estate Agents (South West)
Ferndene
Bristol
North Somerset
BS32 9DF
01454 614848
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 0% | £795 | £1,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 6 | 0 | 1 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
No Properties
Jan 05,2021
Jan 05,2021
1
people found
this helpful
this helpful
I rented a house through this agency and once I had paid the rent and signed the agreement I found the empty property to be dirty, and the inventory remarked that it was NOT CLEAN.
The staff were not interested refused to inspect the house ...
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Dec 18,2019
Dec 18,2019
2
people found
this helpful
this helpful
Woods (Bradley Stoke) are more than happy to take your money, promise the world and deliver you nothing, not even a call back. Two months on from selling my apartment, I can't get a simple update on where we are. Wish I had read the ...
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Jun 24,2018
Jun 24,2018
3
people found
this helpful
this helpful
Please please and please AVOID them!!!
We are currently having the worst experience with Woods as a tenant. The agent managing the property we occupy is so rude and unprofessional. Should I say they do not know housing laws and regulations or they are not ...
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Comment on agent fees
Terrible. Charging fees for references after having paid agency fees!
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Aug 09,2017
Aug 09,2017
8
people found
this helpful
this helpful
The worst estate agents I've ever rented through. They don't follow law and legislation. I have had no hot water for over 3 weeks now and all I keep hearing is a promise of a call back which never comes. Can't wait to get out of ...
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Comment on agent fees
Ridiculous agent fees, completely made up to line their pockets.
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Mar 29,2017
Mar 29,2017
8
people found
this helpful
this helpful
Worst renting experience. Woods not only rip you off, but they never take complaints seriously. We have been living with extremely bad mould in our property for a year affecting our health. We contacted Woods who hung up on us, laughed at us down the ...
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Comment on agent fees
Bad
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Apr 24,2013
Apr 24,2013
13
people found
this helpful
this helpful
Avoid this agency as a tenant as well as a landlord. The staff is rude and unprofessional (in any branch), they treat tenants like garbage and make you feel unwelcome in your rented home - they are forgetting who is paying them money!! They are ...
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What agent could do to change your mind?
Close their businessAttached Filesnbsp;
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Feb 02,2013
Feb 02,2013
11
people found
this helpful
this helpful
The staff have been rude, whilst on the phone to them they were heard to be slagging us off in the back ground. Promising to have the house ready by a set date then making us homeless for 4 days was unacceptable. Then once we were ...
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Mar 26,2012
Mar 26,2012
12
people found
this helpful
this helpful
We are tenants currently looking for rented property in Bristol and I would recommend all potential landlords avoid using Woods to manage the letting of their property.
We called to enquire about a property in Bradley Stoke Bristol, straight after answering the phone the letting ...
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Jan 18,2012
Jan 18,2012
18
people found
this helpful
this helpful
There have been numerous problems with this agent on trying to view and secure just one rental property.
Firstly, their complete lack of flexiblity in times of viewings to the point where I actually had to alter my own work hours to view a property ...
read full review
read full review
What agent could do to change your mind?
Please see the above comments.Attached Filesnbsp;
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Yes
Jan 18,2011
Jan 18,2011
16
people found
this helpful
this helpful
Woods Estate Agents is the most unaccommodating agency I have worked with. Whereas other agents (Ocean, etc) will schedule in viewings at times which work for you, Woods runs a strict 9-5 system. If you are working, this agency will not accommodate you in any ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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