As a firm licensed by the National Approved Letting Scheme, Utopia Properties aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following:
? If you believe you have a grievance, please write in the first instance to
Andrew Telson at the address below:
107 Stroud Green Road
London
N4 3PX
? The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.
? If you remain dissatisfied with the result of the internal investigation, please contact Necip Oksuz who will review the complaint.
? Following the conclusion of our in-house review we will write to you with a final written statement.
? If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Last updated at 3:45 PM 06/01/2016 by allAgents