They pocketed our 1/3 of our deposit to pay for painting after we've rented the property for 5 years! And it even didn't come new to us! Then they 'completely forgotten' to put the cheque for reminder of our deposit into their first letter! Negotiation didn't work as after our first letter they finally sent us a cheque (in 20 days since checking out!) having increased amount they chipped from our deposit!!
What agent could do to change your mind?
To pay our deposit back!