George (the agent) was fantastic from start to finish. He constantly went above and beyond the call of duty to make sure we were happy and that everything went smoothly. We're quite demanding, so it was nice to see him deal patiently with all our requests.
It was certainly one of the best experiences I've had when dealing with an estate agent, and I've been renting in and around London for several years. I'd happily go through George (and Ludlow Thompson) again for any future properties.