We shall certainly avoid at all costs. Not only did we experience that they had provided inaccurate information to the landlord they had also managed to do the same with the tenant. I suppose this is what it takes to complete a deal these days. The whole industry is so heavily focused on meeting targets, just so agents can earn a decent wage by way of commissions when there salaries are universally known to be very poor. In our experience if you make a mistake put your hands up and admit to it. Do not try and justify poor service by telling more porkies. When we attempted to ask them to put us in direct contact with there MD's, they reacted as though we had insulted them personally and became totally ignorant.
What agent could do to change your mind?
They could have commenced disciplinary action in relation to the two concerned managers.