Failure to deliver what was promised before we signed the agreement: - Furniture, property management, break clause and a habitable house to rent.
Lied about the break clause to get us to sign the tenancy agreement: - Told us before we signed the contract that there is a break clause at 8months because, we insisted that without this we would not sign the agreement.
Incompetence and Unprofessionalism: - Extremely poor communication, nonchalant attitude, dubious, arrogant and very rude. We have contacted the branch manager for about five months now and also filed a complaint to the head office for over a month now and have not gotten any real form of correspondence.
We were told to complain through the internal complaints department, and L M is so incompetence and very unhelpful, we never heard from her about our complaint.
We have filed a major complaint with ARLA and Ombudsman, and we are speeking to a couple of solicitor to take legal action agaist them.
I urged anyone......Anyone at all to please refrain from using Ludlow Thompson.