Edmar Vinluan was the agent. He was punctual, respectful, and helpful. He answered all our questions, and was patient with us as we were probably more needy than other customers.
Sarah Pinfold was our reference agent. She was accessible and helpful. She took extra time to make sure I had sent her what I needed, responding to about 5 emails and 3 phone calls. This was above and beyond her call of duty.
I was mentioning to Ed how different the application process was from what my wife and I had experienced at our previous agency - how much more thorough it is with Ludlow Thompson. His response was "It reflects the quality of service."
So far, I think he's right.