Oh my god!! Worst agency to use! Avoid like the plague! They take forever to do anything! People who work on reception are soooooo rude its crazy they still have jobs! Customer service is a ZERO! It took us over 3 months to have the lock replaced on our bathroom door (people were getting locked in due to a faulty lock), weeks and several visits for a new washing machine after it flooding our kitchen!
Waste of time, better agencies out there who wont suck the life out of you!