If Carlsburg made horrific customer service then Ashby Lowery block management would be it!
This company employ staff who have no idea about customer service or how to deal with people and I would very much like to be invites by Darren to train his team in manners and customer service - because this is lacking within this business.
Not only do the staff (with the exception of one very pleasant and helpful lady) speak to you with aggression, the company employ a parking management firm of which they only have a telephone number for and no address. I consider that doing business wih a company whom you don't have an address of an exceptionally odd way of doing business.
Whenever I call to report an issue with the block or seek assistance from the team, with the exception of one individual, I left feeling wound up and stressed out due to the way I have been treated. Its a though I present and inconvenience to them, when infact I pay their wages to be there to help me through my block management fees!!!! I was once told whilst disputing payment of these fees that should I not cooperate then they would contact my mortgage provider!!! Clearly they have no idea about data protection and would have a hard chance getting any communication from one in he first place, perhaps I could assist them here too. Wasn't the condescending staff member most gobsmacked when I advised her that she could try all she liked to contact my mortgage provider, but would have a hard job in doing so as there is no mortgage on my property as I've paid for it in full! I just wish I could have been there to see her face!
I really wish that it was a different story I was telling about this company as I hate being negative but after years of such awful service I don't consider that it's going to change anytime soon and hope that one day soon something will be done to put this right and that Ashby Lowery realise the importance of their customers and put them at the heart of what they do. If anything changes, I look forward to writing a positive review...... Watch this space - but don't hold your breath!!!