Easily the worst estate agent I have ever dealt with. They are SO unprofessional and cheap. They botched our move in, refused or delayed several important repairs. They do not give a damn about the tenant and are all about taking the money and having a high turnover of tenants. This is encouraged by their having a £50 charge admin fee to renew, even though they insist their tenancy agreement is a 'standard document' and cannot be altered. Then they email you the thing and try to make you do their admin! (which you're paying £50 go!).
They tried to put our rent up a large amount without doing anything to the flat to justify it. Just pure greed.
To get a anything done by them you have to hassle them incessantly and the stress is now affecting my health. I have spoken to four other Haywoods tenants and they all say the same: they are cheap bullies.
Do not rent with them. Go elsewhere.