Dec 18,2015
By: 'Rob'
Dec 18,2015
0 people found
this helpful
The hunt:
From the very first time we met Keith, we were relieved to find a straight-talking, low pressure and easy going agent. He took us to see three properties on the first day - none of which were to our liking. We almost felt guilty for wasting Keith's time because he was just that nice. As our search continued, we would hear from Keith from time to time, but at no stage was he ever pushy. Later in our search, we asked Keith to show us to a few more places and he naturally obliged. We were more sure of what we wanted now, and felt that Keith was really listening to us and also beginning to understand what would make us happy. We really appreciated that. He seemed to have our best interests at heart, which helped us relax a little and feel comfortable about really explaining the various features that would really make us happy. I have no doubt, that this helped him (and us) finally find the property we eventually purchased... because just as we were close to putting an offer in on a place that he'd shown us earlier, Keith called me up to say 'hold that thought' because he'd found a real gem, which would fit us perfectly. I arranged to meet him the following evening, before the property had been marketed (or even photos taken). I left feeling very excited about it, so my wife went back the next evening and we agreed it was perfect. Keith was clearly incredibly excited for us, as he also knew that it would be a great home for us and our 1 year old son.

The process:
The thing that stood out most during the buying process was Keith's willingness to assist us as first-time buyers and make sure we were not wasting money on things we didn't need to. I can honestly say that Keith went above and beyond to make sure we were comfortable. He kept us relaxed and I honestly trusted his opinion about things. He was also willing to iron out potential issues and make sure we had as smooth a buying experience as possible. Towards the final days of the purchase, Keith went on leave, but not first before making sure we were completely satisfied and making sure that he'd given us his colleague Chris Early's details. Chris then continued on in the same vane as Keith, in his absence... providing advice, looking for solutions and quickly resolving any complexities that emerged.

The result:
We love our home, and we know the vendors also felt well looked after, which is also important. Because our experience was so positive with Keith and Chris, we decided to buy them each a bottle of champagne as thanks.... which I think is a great testament to the level of service we received from them and a great validation of the very positive nature of this review. I'm sure it's not often that buyers feel that good about their experience that they want to thank the agents in a meaningful way.
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Kinleigh Folkard & Hayward

Montreal House, Surrey Quays Road London
Greater London
SE16 7AQ

020 3199 8016

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