"Lack of transparency on fees"
Landlord alert! Choices Lettings are a nightmare for fees (and for tenants too I understand). They will charge you an annual sub-let letting fee upfront, regardless of how long the tenancy lasts (in my case tenants only signed for 6 months). So, £900+ upfront for a LET ONLY fee. And its a rolling annual contract. I dont like how the tenant pays them the rent and then they pay me... 7-10 days after the tenant has paid.
What agent could do to change your mind?
Fees not explained properly.
Contract set up not explained (sub-letting agreements)