This is the worst agent you'll ever come across. You never speak to the same person twice as they have such a high staff turnover. We have lost thousands through them letting our house to bad tenants who then didn't pay rent. They just put anyone in and couldn't care less if things go wrong. It is difficult to describe how inefficient they are - paperwork faulty, inspections not done but charged for - the list goes on an on. Don't use them!
What agent could do to change your mind?
Have staff that know what they are doing. Have fees which are not extortionate. Put good tenants into property. Actually help you.