Reading the reviews already posted, so many comments ring true with my experience.
Initially, I was impressed with the speed at which tenants were found for my flat. But soon began to have reservations.
As mentioned in another review on this site I too was bullied into purchasing additional furniture for the tenants once they were in situ. This must be a selling tactic of the agents - to promise additional items without the landlords knowledge.
More seriously, now I am approaching the twelve month mark and want to exercise the break clause and my client manager will not acknowledge any of my email or telephone messages..so I feel totally helpless as it is proving impossible to speak to anyone about this, I have faced a wall of voicemail and automated bounce backs.
I have also rented a flat from Ludlow Thompson a few years ago and I am afraid to say also experienced problems with builders being given keys to my flat and letting themselves into the flat late at night, while I was in bed!! SO...PLEASE TAKE HEED!!! The comments you read on the review sites are a reality!