A lot of people only ever write reviews on websites like this when they have a grievance but I prefer to write reviews when I have something positive to say. I have to say I am surprised by the content of the few reviews there are about Heritage on the internet (including the ones on here) as they seem to lack any real substance but it is refreshing to see that the Managing Director has replied to them nonetheless. I am sure a lot of agents competitors just post bad reviews for the hell of it.
My whole experience of dealing with Heritage, right from the off, was a positive one and I found the staff to be extremely helpful and friendly through the whole process of our let. They were extremely reponsive to our original enquiry when other agents, we contacted, were not. Nothing seemed too much trouble and they even arranged to stay late on a Saturday afternoon as my wife and I were held up by our removals. A special thank you to Kevin for doing this!
We are very happy in our property. There were a couple of minor maintenance issues that could have easily been overlooked prior to our occupancy, but someone came out straight away for a look and sent in a plumber and arranged a callout for someone to look at the dishwasher very quickly.
We have friends in Kenilworth who also rent through their Kenilworth Branch and they have been in their house for a long time and have said very positive things about the staff over there too.
Credit where credit is due...Well done Heritage Property and thanks for eveything...I will post again if I notice your standards slipping!! Best wishes. Ian Bear