Overall very professional service. Transaction took much longer than expected due to having a 2nd remortgage going on the same time and conveyancer reacting slowly. They agency were doing most of the chasing up to try to speed up exchange and report back progress. Most of the dealing was with Mrs Siladi. When I attempted to negotiate some small conditions the requests were relayed, as expected.
On the negative side, I dealt with another person from sales, who pushed a bit too far for me to relax some of the conditions I asked for, and it was unpleasant conversation -- but again, this was one off, and as a whole the dealing was pleasant, and would deal with them again.