Unlike others here, I found Edenvale mostly to be ok while we were in the property- mostly, not always- but they tried to lie and cheat their way to keeping half of our deposit. Their inventory when we moved in was piss poor- didn't list half of the things that were in the flat. They tried to charge us for removing them, for lightbulbs even though none were working when we moved in.
Fortunately, we challenged this and went to the Adjudicator. They had wanted to keep £400 of our deposit, and were only allowed £38! They did a terrible job at making their case, which surprises me as XXXXXXX isn't usually backward when money is at stake. I would advise anyone to challenge them when they try and retain your deposit, as they have a very poor reputation for attempting to retain large portions of deposits to refit flats when tenants move out. In our case, we were aware that the previous tenants had left the place in a mess. We suspected that their deposit hadn't covered all the costs of sorting it out, and Edenvale were therefore trying to retain some of ours to cover the costs.
I'd advise anyone who usesh them to challenge any attempts they make to retain deposits. They make their case really badly. I was told by a friend who has previous experience of using the Adjudicator as a landlord that asking for the cost of replacement bulbs is incredibly petty and makes an agent look bad- that may have been what happened here.
What agent could do to change your mind?
Not tried to steal our deposit.
Not charged for lightbulbs when none were working when we moved in.