Lauriston's came to us with a beautiful flat, for which we put down a £500 holding deposit. 4 days before the moving in date, they came to us saying that the landlord had decided not to put the property up for rent. They showed us a substandard, too-expensive place as an alternative, which we opted not to take. They didn't offer us our holding fee back. We had to ask THEM for it back, which they've promised repeatedly and still haven't done. After US contacting THEM yet again, they have said they'll give it to us back minus reference fees. We've told them that isn't on, and so it goes on... Do not entrust these jokers with your money.