0% lettings valuation accuracy
0% lettings fee satisfaction
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2024
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Jan 09,2012
Jan 09,2012
10
people found
this helpful
this helpful
This agent has had two of my properties which wee both completely mismanaged.
The catalogue of terrible service includes:
Failing to notify me when tenants gave notice ( on several occasions) thus preventing me from removing my business with this agent as they had already started marketting weeks before they made me aware of the vacant property.
Failure to discuss rental values when they remarketted without my authority.
Failure to collect rent from tenants vacating and allowing them to have the rental deducted from their deposit, thus invalidating the deposit for its intended purpose i.e. damage and cleaning.
Failure to manage key control of the properties. e.g. giving out keys to service engineers and failing to get them back. Losing keys to be held specifically by the agent for emergencies.
Failure to obtain forwarding addresses for vacating tenants, to enable bills etc to be forwarded.
Late payment of rents to landlord.
Thankfully we have removed our properties from this agent now and would not recommend them to anyone. Our whole experience has been one of total disregard and mismanagement. We are not isolated as we know of other landlords who have had similar experiences and again removed their business from this company.
The catalogue of terrible service includes:
Failing to notify me when tenants gave notice ( on several occasions) thus preventing me from removing my business with this agent as they had already started marketting weeks before they made me aware of the vacant property.
Failure to discuss rental values when they remarketted without my authority.
Failure to collect rent from tenants vacating and allowing them to have the rental deducted from their deposit, thus invalidating the deposit for its intended purpose i.e. damage and cleaning.
Failure to manage key control of the properties. e.g. giving out keys to service engineers and failing to get them back. Losing keys to be held specifically by the agent for emergencies.
Failure to obtain forwarding addresses for vacating tenants, to enable bills etc to be forwarded.
Late payment of rents to landlord.
Thankfully we have removed our properties from this agent now and would not recommend them to anyone. Our whole experience has been one of total disregard and mismanagement. We are not isolated as we know of other landlords who have had similar experiences and again removed their business from this company.
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Opening Hours
Address
Host Property
643 London Road
Southend on Sea
Essex
SS0 9PD
0845 0540488
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £509 | £1,050 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 3 | 0 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Feb 12,2024
Feb 12,2024
0
people found
this helpful
this helpful
I have some quite fond memories of schooling Mark D in tenancy laws a few years ago. I was a tenant at the time and quite frankly unprofessional is an understatement. Tried to take the whole of my deposit for wear and tear losses and ...
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Feb 07,2023
Feb 07,2023
1
people found
this helpful
this helpful
Incompetent and unprofessional. Host failed to protect the tenants deposit and also failed to issue the correct legal documents in a later dispute. Many phone messages and emails unanswered. Slow and unresponsive. PLEASE, PLEASE avoid using these cowboys!...
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Jun 07,2019
Jun 07,2019
0
people found
this helpful
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I have only just recently became aware of this company, which have just taken over the management of my rented dwelling, I have asked on 3 occasions for an explanation as to why my deposit wasn't placed in a protection scheme, however they simply reply with ...
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Comment on agent fees
they never took fees me directly
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Feb 01, 2021
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(1)
we took management over when Mr Nicholson was already in situ, from the time we managed the deposit was fully protected on the TDS , I cannot comment on previously ...
Feb 24,2016
Feb 24,2016
6
people found
this helpful
this helpful
Avoid at all cost. As a previous tenant of this company I can confirm they are absolutely terrible. All they care about is the money. Any types of repairs seem unimportant to them. Even potentially life threatening issues. I had a dangerous problem in my ...
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Jan 04, 2018
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I agreed 100%, they are the worst letting agent I have ever met, bunch of incompetent and greedy people. All they care about is money and taking advantage of new immigrants ...
Nov 11,2014
Nov 11,2014
3
people found
this helpful
this helpful
This is the worst letting company I have ever come across. The way you treat tenants is atrocious... so appalling how you get away with it. No thought for the people living in your property's, it's all about the profit. You are ruining people's lives ...
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What agent could do to change your mind?
Treat your tenants as you would want to be treated.Attached Filesnbsp;
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Oct 12,2014
Oct 12,2014
3
people found
this helpful
this helpful
Rude and don't return calls. Made to feel business was unimportant and so wen elsewhere as could not get anywhere with this terrible excuse for a business. Stay clear if you seriously want to den out you property....
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Jan 09,2012
Jan 09,2012
10
people found
this helpful
this helpful
This agent has had two of my properties which wee both completely mismanaged.
The catalogue of terrible service includes:
Failing to notify me when tenants gave notice ( on several occasions) thus preventing me from removing my business with this agent as they had already started ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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