Claire Lloyd Properties
Aylsebury, Aylesbury, HP20
4.4/5, 63 reviews
87% recommended
100% lettings valuation accuracy
99% lettings fee satisfaction



Property Features

...left to get your reviews in for the
2024 allAgents People Awards


“Read This very Interesting you would be a fool to ......”

Share on :
Jan 17,2009
Minithumbdown
By: 'bski'
Jan 17,2009
1 people found
this helpful
Read This very Interesting you would be a fool to use this lettings Agent....... I used them from July 2008 to Dec 2008 Unfortunatley

THIS RUINED US...AN ABSOLUTE NIGHTMARE.

Young professional couples first move away from mum and dads home with a young boy into a new build 2 bed property. Tthought going with a lettings agent would be sensible but no not really.

The following are but a few of a long list of problems over 6 months. I was so unhappy with the service that I took legal advice to come out of my contract but it is such along and comprehensive lettings contract (take the time to read it first or have a solicitor explain it to you) That I had to complete my term.

1). Understaffed so getting anything done by the lettings agent takes time. Days - weeks - Months

2) I always had to call them and chase them and send emails again and again to get issues that this managed property by the lettings agents to get problems resolved.

3.) Some annoying moments:

I found out my property was being repossessed by the Royal Bank of Scotland as landlord had not paid mortgage. Worried about bailiffs I called CLP(Claire Lloyd Properties for advice a lady by the name of Catherine Gordon told me "Hats not our problem there's nothing I can do about it". Later on when the owner of clp was told of this she just played down the issue.

..Took two and a half months to never resolve window dressing in the end I had to pay for my own curtains and poles and getting it professionally fitted. When I was promised this before moving in and then never received them I argued the issue but was eventually told by the owner of CLP Mrs Claire Lloyd I would have to forgo the cost myself quote"You can get cheap curtains from wickes". This is part of a mail i had sent re window dressing to clp "I appreciate you telling me i am allowed to go to the diy store and buy the products for window dressing to put up. (At my own cost) But after paying for my rent, deposit, agency fees, buying furniture and removal costs and waiting for this months wages to come through I Just cannot afford paying for the products and giving a decorator a days wages to put this up when the landlord had already agreed to do so prior to me moving in."

Oh this was a ground floor flat faced by another 70 flats and the front of the house was a walkway to a major shopping centre. No privacy changing in hallways... no privacy at night with wife... no privacy when up late on my pc... no privacy when praying late at night..... list goes on


I was moved into an unfinished property. Entrance carpet missing., no post box key, no underground car park key, broken intercom, missing manuals: Cooker, Boiler, Central heating, washing machine. All of which I was unable to use properly for 2.5 months. Did not realise the property would be like this until the day I moved in..... After chasing the lettings agents with numerous mails and phone calls and visits to the office over 2 months I was able to resolve these problems in a number of hours by calling the property management team myself (House was a new build looked after by the company who built all of the properties upon the site). Eventually when getting sick of everything I called the builders of the property who told me they had no log of CLP ever calling to arrange an appointment to resolve these issues.

Upon Check in the property was dirty dust around all sills and skirting and dirty carpets (Oil Stains on carpet and walls) Dirty Bathroom floor. As the builders had just left the property and we spent a good while cleaning up. Upon check out I found a clause in the contract that states "Claire Lloyd will charge fee to use professional cleaners + 20% for any part of the property not cleaned to a reasonable standard or of a standard above that when moved into the property." Well when I moved into the property it was a mess. When I moved out me and my wife moved out a week earlier. Spent a whole week mopping hoovering - hired a professional carpet cleaner and had some spot stains removed by a professional and cleaned and cleaned until the house was cleaned to a very good standard. When the checkout came.... The checkout guy went over the whole property excessively more than the check-in lady and picked up on fingerprint smudge stains on the kitchen door handles, water marks on the sink and bath and 1 kitchen cupboard door that needing wiping down with a sponge. oh and very very faint small spot stains about .25 cm in size in carpet. His words were "There is nothing here that I will not put down as fair wear and tear". When the check in report came back it stated that additional cleaning was required for these areas. Then CLP wanted to charge me for this. Angrily I contacted the Estate agents Ombudsman and sent a long mail to the owner of CLP they then decided not to have any further cleaning done.

I lost my house keys. The key fob had CLP's no on it so I thought they might have it or it may have been handed in so I rang the office. I was clearly told that I had the only set of keys for the property and nothing else could be done from CLP and nobody had rung to hand in the lost keys. I Had to forgo the cost of changing the locks...... Upon Check out the checkout guy had a spare set of keys for the property which CLP gave to him. I was shocked why was I lied to and had to spend the time and money to have the locks changed not cheap when they had a spare set of keys. Oh its policy isn't it for the Lettings agents to have spare sets for all of there properties so they knew they would have spare keys this is another lie to many given......

The toilet flush broke. My mother was visiting and she has urine infection so needs to use the toilet considerably... I rang the Company managing the house I lived in they said cant do anything as I am tenant and clp needs to ring them first. I let clp know first thing in morning this was an emergency. By 2.00pm no news so I rang the house company again. They said sorry clp not contacted them yet and helped me anyway saying if I did not get this resolved now nobody could come out until tomorrow. This was always the case I was always having to sort out my own house problems as CLP were too slow or ignorant or understaffed or maybe just could not get through..... to resolve my house problems for me...
Oh I asked for my contract 1 week before moving in but only received it by e mail a few days before moving and what with the hassle of packing and moving never had time to read it. When I got to the office I told the ladies I wanted to read this contract and T&Cs first. I spent 1.5 hours in the office scan reading this 20 - 30 page document in fine print with loads of detailed legal jargon. Being hurried along by the staff to finish because they wanted to go home. Happy to take my cheque off me and fill in my Standing Order details and sign the dotted line as quickly as possible but rude enough to talk across me and ignore me on a number of occasions before answering my questions about the contract. Very Very Bad customer service from day one.

Many charges are not clearly documented anywhere upon moving in There is a checkout fee Payable upon moving out this can be up to 130.00 . These can be found at the following link:
http://www.oakleyjane.net/prices.html

Also take into account the charges for writing the contract: nearly
Was this helpful? Yes
By: Shan1
Mar 22, 2013
Moved into a rented flat with clp. The day I moved in the flat was disgustingly filthy/ stains on carpets/ dirty bathrooms etc. Also freezer drawers were broken. I received a call from Claire herself saying can you give me your fridge product number, I gave it to her, and asked will I be sent new drawers she said no we are just going to charge the previous tenant for them and for a professional cleaner?! We cleaned the flat ourselves?! Have called to get advise from Katherine who was so rude to me, I wrote an email stating how I had been spoken to by her, No reply!! Not looking forward to moving out of here robbing bitches
By: lgm
Mar 08, 2009
I have just read the long review from bski about their misfortune when the mortgage holder repossessed the writer's let flat and they had to leave or be evicted. The landlord had apparently vanished leaving their debts behind them.

I have a very different take on living in let property. "It ain't going to be like living at home with ma and pa!" I lived in let property as a youngster, my daughters have recently been students and they have lived in all sorts of places. The experience has always been the same, caveat emptor, let the buyer beware. There are obvious things to look at when you view a property such as cleanliness, stains, marks, position of access doors and hallways because they cause noise and so on. Flushing the toilet, checking water pressures and testing the drain waste pipes are further 'must do' tasks. Using an agent is very sensible since it protects your deposit.

Less obviously you should always ask what the level of contract is between the agent and the property owner. If the agent has a full maintenance contract then that is very good for the tenant. Problems with your let are going to get fixed quickly by the agent and you will not know anything about how the work is paid for. If there is only a tenant finding contract then you know right from the start that any problems are likely to be yours to sort out unless they are so serious that you can sue the landlord. You don't need to sue of course; no landlord is going to risk that sort of extra cost but you may well suffer inconvenience. Bski makes no mention of the maintenance arrangements for their let although the fact that they expected the landlord to fit curtains suggest a non-maintaining contract. Tenants must always ask about maintenance procedures before signing any sort of contract. It is no use quoting mythical property management teams, you have to have a real one which has agreed to service your needs. Flat management teams are there to stop the building falling into decrepitude, they are not there to mend the internals of each flat. The landlord pays for this service and it is nothing to do with the letting agent or sub letting tenants.

The agent is also aware of all these sorts of problems and the rent you pay is a trade off between what you can afford and the standard of living you wish to provide for yourself. When you start out in the wide world it comes as a hard shock to find that no one really loves you and that you will only get what you pay for. To this hard shock it is possible to add another and that is that professional fees for agreements have to be paid. These agreements are necessary to protect all parties from the law and its presumption that the complainant is always right and must be compensated. The amount of law we have to comply with in this country means that we all get hit with similar fees when we do even the most minor common sense things. The government has not yet realised that the poor end user pays the fees, not the rich (that's a laugh as well) landlord.

The writer moans about loosing keys and being told to sort it out himself. I am not surprised; giving out spare sets of keys on demand is an outright security threat for future tenants unless someone pays to change the locks. Sensible people insure against loosing their keys and needing lock replacements.

The writer is also talking about two properties, a first from which he was evicted and a second which he occupied for a further period. This must mean that he has not read the contracts properly and not properly looked at the new property twice over. What an achievement. The writer has email so I assume they also have internet access. Manuals for white box appliances can be found in seconds via web pages so why did he wait 2.5 months to have someone send them to him? Does he just like organising other people to look after him?

So why am I writing here? Claire Lloyd properties manage my flats and have just re-let two of them in the last few weeks. Like bski I have agreed to very thorough contracts but in my case I have read them, every line of them. They are not full of legal jargon but they are full of legal common sense. My contracts are for full management and I can attest to the fact that my tenants do get anything they need by way of their contract and in very short order. Sometimes Claire's staff fix up for the work to be done, sometimes I do it myself. CLP have good relations with a number of very good local handymen. I know they are good because I see the work they have done and pay their very modest bills. I have also had tenants leave my properties. This is a fact of life although things have suddenly changed and people are sitting tight. Over quite a few years I have not had any problems with check out audits and cleaning. On a couple of occassions I have undertaken quite a bit of cleaning and decorating from my own resources but that is just about doing the best for the next tenant.

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Claire Lloyd Properties
15 Temple Street
Aylesbury
Buckinghamshire
HP20 2RN
01296 431555

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 99% £500 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
21 2 30 4 2 0 0 0 2 2
Areas covered
  • HP20
  • Aylesbury
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TDS
Latest Properties

No Properties

“Had to vacate previous property early due to Landlord having ......”

Share on :
Jul 14,2015
Minithumbup
Nicky
By: 'Andy'
Jul 14,2015
0 people found
this helpful
Had to vacate previous property early due to Landlord having a family crisis and needing the house back early, so with the help of Nicky and Amy they managed to quickly find me another house to Let which there aren't many to choose from in ...
read full review
Was this helpful? Yes

“Very satisfied with the service we recieve through Claire Lloyd. ......”

Share on :
Jun 08,2015
Minithumbup
By: 'Lucy89'
Jun 08,2015
0 people found
this helpful
Very satisfied with the service we recieve through Claire Lloyd. Nicky is always quick to respond to emails regarding queries and general questions regarding the property....
read full review
Was this helpful? Yes

“Genuine, sincere appreciation for Kerry and Nicky (along with all ......”

Share on :
May 08,2015
Minithumbup
By: 'Lee'
May 08,2015
0 people found
this helpful
Genuine, sincere appreciation for Kerry and Nicky (along with all the staff at Claire Lloyd) for the service they provided. Responded quickly and provided concise summaries when I requested information enabling a smooth, stress free transaction. All round excellent, knowledgeable and friendly staff....
read full review
Was this helpful? Yes

“Thank you very much for your excellent customer service. A ......”

Share on :
Mar 04,2015
Minithumbup
By: 'Simona'
Mar 04,2015
0 people found
this helpful
Thank you very much for your excellent customer service. A special THANK YOU to Amy, Nicky and Jamie for your help and support so far....
read full review
Was this helpful? Yes

“They were amazing with me and my partner since day ......”

Share on :
Dec 06,2014
Minithumbup
By: 'Nuno'
Dec 06,2014
0 people found
this helpful
They were amazing with me and my partner since day one, and always did everything they could to overpass some minor, yet decisive issues, we had, when trying to rent our first property. The staff is extremely helpful and they are all really kind and ...
read full review
Was this helpful? Yes

“Not knowing Aylesbury we had to make our choice of ......”

Share on :
Nov 17,2014
Minithumbup
Claire
By: 'Rob&Kim'
Nov 17,2014
0 people found
this helpful
Not knowing Aylesbury we had to make our choice of letting agent initially be telephone. We met with Claire to review the property we were buying and discuss the letting services she could offer. This all went very smoothly - even fitting in with our ...
read full review
Comment on agent fees
They offer a very comprehensive portfolio of services to meet various needs and budgets.
Was this helpful? Yes

“We entrusted the rental of our £1.4m house in a ......”

Share on :
Nov 11,2014
Minithumbup
By: 'Neil'
Nov 11,2014
0 people found
this helpful
We entrusted the rental of our £1.4m house in a Great Missenden to Claire Lloyd Properties and can only describe the outcome as first class. Unbeknown to us and CLP, the house developed a number of problems after we moved out and what should have ...
read full review
Was this helpful? Yes

“Ever since my partner and I decided on a property, ......”

Share on :
Nov 07,2014
Minithumbup
By: 'Alex'
Nov 07,2014
0 people found
this helpful
Ever since my partner and I decided on a property, Claire Lloyds supported us every step of the way. They fought our corner, and we couldn't be happier with the result. Very friendly, helpful and reliable, I would highly recommend for anyone just starting out. ...
read full review
Was this helpful? Yes

“I cannot praise Joe and Jamie highly enough, they maintain ......”

Share on :
Jun 03,2014
Minithumbup
By: 'Treggiden'
Jun 03,2014
0 people found
this helpful
I cannot praise Joe and Jamie highly enough, they maintain an excellent level of service whilst being able to build a great relationship with understanding and knowledge of their industry....
read full review
Was this helpful? Yes

“Me and my partner both worked full time but had ......”

Share on :
May 24,2014
Minithumbup
By: 'CharlotteJones'
May 24,2014
0 people found
this helpful
Me and my partner both worked full time but had found it difficult to find a property initially due to the fact that I was on a temporary contract at work. I went to many other estate agents and most of which said to me ...
read full review
Was this helpful? Yes

“I was a First Time Tenant and was very happy ......”

Share on :
May 22,2014
Minithumbdown
By: 'Holly'
May 22,2014
0 people found
this helpful
I was a First Time Tenant and was very happy with the service provided in the first instance, although through out my Tenancy I had several problems with the Property e.g. not having correct keys and having to wait 10 weeks to get the correct ...
read full review
Was this helpful? Yes
By: Claire
May 24, 2014
View all comments (1)
Holly thank you for your review and feedback. On behalf of myself and the CLP team we apologise once again for the maintenance issues that arised at the property during your tenancy, without doubt you were extremely inconvenienced and as you are aware Joe did his best to keep you informed and updated at every opportunity. Due to the circumstances, after you vacated, CLP withdrew the property off the market and are no longer dealing with the apartment as a managed let. We wish you all the best ...

“We needed a property in Aylesbury urgently and it had ......”

Share on :
May 15,2014
Minithumbup
By: 'Basil'
May 15,2014
0 people found
this helpful
We needed a property in Aylesbury urgently and it had to be of good quality as the one's we had viewed by other agents were of poor quality and Clare Lloyd got it right. The service we received was 1st class, personal and friendly . I ...
read full review
Was this helpful? Yes

“Buyer found within 2 days and process seamless until completionKept up ......”

Share on :
Mar 31,2014
Minithumbup
By: 'PD'
Mar 31,2014
0 people found
this helpful
Buyer found within 2 days and process seamless until completion Kept up to date with progress(thanks Shan) and dealt with in an efficient and professional way throughout Thank you Claire and your team!...
read full review
Was this helpful? Yes

“From when i had first shown interest in the property ......”

Share on :
Feb 20,2014
Minithumbup
By: 'Gillian'
Feb 20,2014
0 people found
this helpful
From when i had first shown interest in the property to moving in the staff were very helpful and polite and friendly nothing was too much trouble. I would recommend them to my friends and would use them again if I need to look for ...
read full review
Was this helpful? Yes

“We have 3 properties in Aylesbury which are managed by Claire ......”

Share on :
Jan 22,2014
Minithumbup
By: 'Chris'
Jan 22,2014
0 people found
this helpful
We have 3 properties in Aylesbury which are managed by Claire Lloyd Properties and they have acted for us for over 10 years. All the staff we have dealt with over the years have been conscientious, friendly and helpful. We are out of the country a lot ...
read full review
Was this helpful? Yes

“Although the aim was to find a tenant for her ......”

Share on :
Jan 17,2014
Minithumbup
By: 'michael'
Jan 17,2014
1 people found
this helpful
Although the aim was to find a tenant for her client, I felt that Shan did more than what was required to the point of supporting my wishes after the tenancy agreement had been signed. i is very easy to pass the buck in these ...
read full review
Was this helpful? Yes

“Very helpful and professional service throughout my tenancy. Issues were ......”

Share on :
Jan 17,2014
Minithumbup
By: 'Aidan'
Jan 17,2014
0 people found
this helpful
Very helpful and professional service throughout my tenancy. Issues were dealt with promptly and the team kept me informed on progress....
read full review
Was this helpful? Yes

“Very professional, explained and answered our questions in alot of ......”

Share on :
Jan 13,2014
Minithumbup
By: 'charlotte'
Jan 13,2014
0 people found
this helpful
Very professional, explained and answered our questions in alot of detail. Very helpful and the process was very quick, polite and pleasant at all times...
read full review
Was this helpful? Yes

“Its easy to see why Claire Lloyd Properties have won ......”

Share on :
Oct 12,2013
Minithumbup
By: 'Georgina'
Oct 12,2013
0 people found
this helpful
Its easy to see why Claire Lloyd Properties have won Letting Agency of the Year Awards. I have recently rented my property with them and cannot commend them highly enough. From the start I was impressed with all staffs professionalism, we were kept well informed, ...
read full review
Was this helpful? Yes

“My husband and I were living in Aylesbury nearly a ......”

Share on :
Oct 11,2013
Minithumbup
By: 'Amelia'
Oct 11,2013
0 people found
this helpful
My husband and I were living in Aylesbury nearly a decade ago and rented a small property through Claire Lloyd for two years. They were excellent. We then moved to Europe, I spent time in the USA and then we purchased property in East Anglia. ...
read full review
Was this helpful? Yes

“Received great service from most in CLP, even personal service ......”

Share on :
Jun 06,2013
Minithumbup
Claire
By: 'Scott'
Jun 06,2013
0 people found
this helpful
Received great service from most in CLP, even personal service from Claire when we had problems over one festive period. Would certainly recommend CLP to other potential landlords in the Aylesbury area....
read full review
Was this helpful? Yes

“From the first time of contacting Claire Lloyd they have ......”

Share on :
May 31,2013
Minithumbup
By: 'Jan'
May 31,2013
0 people found
this helpful
From the first time of contacting Claire Lloyd they have always professional, courteous and listened. when i took my tenancy over there were one or two snags in the property and they dealt with immediately. i was with them eighteen months and should i ever ...
read full review
Was this helpful? Yes

“We handed over the letting management of our property to ......”

Share on :
May 03,2013
Minithumbup
By: 'Mario'
May 03,2013
0 people found
this helpful
We handed over the letting management of our property to Claire Lloyd over a period of 11 years, while we were overseas. Throughout the whole of that time I found them friendly, efficient, amenable and professional. They kept me informed at all times and suggested contractors & ...
read full review
Was this helpful? Yes

“A most friendly and professional dynamic team.I found each ......”

Share on :
Apr 15,2013
Minithumbup
By: 'johnny'
Apr 15,2013
0 people found
this helpful
A most friendly and professional dynamic team.I found each member of the team very helpful and efficient from the very first contact,nothing was too much bother or trouble and my whole experience with claire lloyd properties has been nothing other than a totally ...
read full review
Was this helpful? Yes

“We have found this agency to be thorough and efficient ......”

Share on :
Apr 12,2013
Minithumbup
By: 'Pip'
Apr 12,2013
0 people found
this helpful
We have found this agency to be thorough and efficient in every respect of our dealings with them. They look after us and our tenant with equal attention. We look forward to a continuation of their fine service in the future....
read full review
Was this helpful? Yes

“Claire Lloyd is the third estate agents that I have ......”

Share on :
Apr 09,2013
Minithumbup
By: 'Paloma'
Apr 09,2013
0 people found
this helpful
Claire Lloyd is the third estate agents that I have rented from and the best. They build a friendship with you with a professional side to it, makes you feel like they want to talk to you, they have time to talk to you and ...
read full review
Was this helpful? Yes

“Claire Lloyd have presented an exemplary service. The intial meeting ......”

Share on :
Apr 04,2013
Minithumbup
By: 'Nick'
Apr 04,2013
0 people found
this helpful
Claire Lloyd have presented an exemplary service. The intial meeting with Claire Lloyd staff was one of concern and consideration. Their honesty, integrity and willing to help was in abundance. Once a property was chosen, their skill and professionalism ensured a seamless transition into a ...
read full review
Was this helpful? Yes

“This has been the first time I have owned a ......”

Share on :
Apr 02,2013
Minithumbup
By: 'Victoria'
Apr 02,2013
0 people found
this helpful
This has been the first time I have owned a property to rent out. I didn't know how to go about it or understand my legal responsibilities. I had heard of Claire Lloyd Properties as they have a good reputation in Aylesbury and its surrounding ...
read full review
Was this helpful? Yes

“For the last five years we have been a tenant ......”

Share on :
Apr 02,2013
Minithumbup
By: 'LNHunt'
Apr 02,2013
2 people found
this helpful
For the last five years we have been a tenant in the same house and have always found the staff at Claire Lloyd Properties helpful, professional and proactive. They communicate well and always keep you informed with updates on ongoing issues. I have had emails ...
read full review
Was this helpful? Yes

“Paul & Ann Knibb wish to thank Claire Lloyd Properties for ......”

Share on :
Mar 29,2013
Minithumbup
By: 'Paul'
Mar 29,2013
0 people found
this helpful
Paul & Ann Knibb wish to thank Claire Lloyd Properties for all their help in letting our apartment and are delighted with your service....
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 3:44 PM 08/05/2015 by Claire Lloyd Properties Claire

Awards won by Claire Lloyd Properties, Aylesbury HP20 2RN



Find the Best Agent to
Sell or Rent Your Home