The Property Warehouse
Wigan, WN1
2.6/5, 5 reviews
40% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction

“Just tried to talk to them and this extremely rude ......”

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Dec 08,2015
Minithumbdown
By: 'Pas'
Dec 08,2015
1 people found
this helpful
Just tried to talk to them and this extremely rude woman who don't have much of speech skills instead of listen to a problem and then and answer accordingly she just decide to put the phone down on you I do RECCOMEND NOT TO USE THIS COMPANY IF YOU CARE FOR YOUR HEALTH
*
What agent could do to change your mind?
What could have done I don't know What I know is that at no point you put the phone down on a costumer
Attached Filesnbsp;
Was this helpful? Yes
By: Jen
Dec 08, 2015
Thank you for your review Pasquale.
I note you have failed to mention your swearing, shouting and abusive manner towards my colleague, prompting her to advise you that she would terminate the call if this continued.
I myself then called you 3 times to try and explain the procedure required to complete your request, to which each call you failed to allow me to speak at all, continually shouted and hung up on me.
You response to the email then sent to you to again try to explain what action was required was again unnecessarily rude and insulting.
We are here to help you and all of our valued customers but this behaviour towards our staff is unacceptable.
Please feel free to call me and we can progress your request as quickly as possible and close this matter.
Please be advised that all calls are recorded.
Kind Regards
Jennifer

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Opening Hours
Address

The Property Warehouse
33-35 Library Street
Wigan
Lancashire
WN1 1NN
01942 321133

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £108,000 £108,000
Lettings 100% 50% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 1 2 0 0 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“This company charged me £1425 for 2 months rent and a month ......”

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Oct 26,2017
Minithumbdown
By: 'Miss evans'
Oct 26,2017
1 people found
this helpful
This company charged me £1425 for 2 months rent and a month in advance + £95 for a credit check,unfortunately I didn't move in to the property but didn't receive my money back and after numerous visits to there office and phone calls to ask for my money ...
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Comment on agent fees
Bad
Was this helpful? Yes

“Jen and the team were great when selling my property, ......”

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Jan 20,2016
Minithumbup
By: 'John'
Jan 20,2016
1 people found
this helpful
Jen and the team were great when selling my property, they obtained a buyer quickly and were more than willing to help with any queries i had during the process making it as simple for me as possible. I would have no hesitation recommending them. ...
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“I could not fault Jen and the team, from start ......”

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Jan 18,2016
Minithumbup
By: 'John'
Jan 18,2016
1 people found
this helpful
I could not fault Jen and the team, from start to finish they were polite and friendly, kept me fully informed of all aspects of the marketing of my property and of each step of the sale right through to completion. I would highly recommend ...
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Comment on agent fees
Very fair fees, better than the other agents i had quotes from.
Was this helpful? Yes

“Just tried to talk to them and this extremely rude ......”

Share on :
Dec 08,2015
Minithumbdown
By: 'Pas'
Dec 08,2015
1 people found
this helpful
Just tried to talk to them and this extremely rude woman who don't have much of speech skills instead of listen to a problem and then and answer accordingly she just decide to put the phone down on you I do RECCOMEND NOT TO USE ...
read full review
What agent could do to change your mind?
What could have done I don't know What I know is that at no point you put the phone down on a costumer
Attached Filesnbsp;
Was this helpful? Yes
By: Jen
Dec 08, 2015
View all comments (1)
Thank you for your review Pasquale. I note you have failed to mention your swearing, shouting and abusive manner towards my colleague, prompting her to advise you that she would terminate the call if this continued. I myself then called you 3 times to try and explain the procedure required to complete your request, to which each call you failed to allow me to speak at all, continually shouted and hung up on me. You response to the email then sent to you to again try to explain what action ...

“Been a landlord for 20 years. Made an offer on the ......”

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Aug 20,2015
Minithumbdown
By: 'Steve'
Aug 20,2015
2 people found
this helpful
Been a landlord for 20 years. Made an offer on the property and they used it to get leverage for increasing other offers even after we had paid them £2400 to secure it. DO NOT TRUST THESE AGENTS THEY HAVE NO MORAL RESPONSIBILITY. If you are thinking ...
read full review
Was this helpful? Yes
By: Adrian
Dec 08, 2015
View all comments (1)
Dear Steve, I would firstly like to point out that the delay in this response is due to the fact that we ( the company) generally do not watch these type of websites. It is my personal opinion that's sites of this nature can be deliberately misused and abused to deliberately damage a companies reputation without any form vetting or checking by the administrator prior to posting. Any how I will respond to your points raised Your wife called the office and said she would like to place an of ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by The Property Warehouse, Wigan WN1 1NN


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