I was a sitting tenant in a flat that was being let by LudlowThompson. They couldn't care less of the fact that I was living there and had some rights, for example to quiet enjoyment of my property. They walked in while I was sleeping, and the excuse was that they had to show it and I wasn't answering my phone. Nevermind that it was Saturday morning, the agent probably just couldn't care less except about his commission. I felt sorry for the people who came to see the flat, must have been embarrassing to them!
Another time they again walked in without calling first, that time I was just about to go in the shower. One minute longer, I would have been in, not heard the knock, and they would have walked in while I am in shower.
They kept going in without calling me first - I could tell as things kept moving around, door would be unlocked when I got back from work and a set of keys went missing from the kitchen table.
I would always contact the lettings manager of the office and complain to him. Think I got him upset, as he went and lied to the landlord I am being difficult to deal with and making the letting harder, and by doing this completely destroyed the good relationship I had with him. I think he made this up, as it had been 3 weeks without any offers and he needed to make up an excuse.
Trying to complain to LT was pointless, lettings manager and later the lettings director completely ignored everything I said. I asked for the key register they are obliged to keep under Code of Conduct so I could check how many times exactly they were in without telling me, but they didn't even bother to give me an excuse on why I wouldn't get it, they just blanked me.
I am now in the process of finding out if ARLA or NAEA will consider my efforts enough and look at my problems, even though I have not gone through the 'official' complaints procedure - I have asked for this repeatedly, but so far LT has not advised what that may be.
AVOID AT ALL COSTS. If you rent your flat from them, chances are you landlord will use them again and you will have to live in a Ludlow Thompson showroom instead of a home where you actually have control over who walks in and when.