The house we rented was dirty when we moved in, they would not take responsibility for this despite them charging an excessive admin fee just for the pleasure of renting from them. Then when we left the property it took nearly two months to get overpaid rent back from them. We complained to Stephen Grace, MD, but it's fair to say he just paid lip service to the issues, rather than investigate from a duty of care and customer service perspective. Difficulty is they are in an area where the property market is buoyant as a consequence it drives a level of customer care to tenants that is woefully below anything that could be expected of a professional business.
What agent could do to change your mind?
I'm not interested in their feedback given the volume and nature of emails we have received from them. My aim is to make the general public aware of the, and their ethics.