Terrible, terrible, terrible.Could not discourage enough, NEVER use Fineholm. The most shambolic, unprofessional organisation I have ever dealt with. Have had nothing but trouble and hassle from using them - charged unnecessary 'admin fees' for my flatmate moving out, had a handyman let himself into my flat after seemingly being granted permission from my ex flatmate who'd moved out a month prior. No regard to phone calls or any communication - I had said a periodical inspection was not convenient for me as I'd be sleeping after a nightshift - agent let himself in the next day.Absolutely shocking service, manners, and communication from every single person I've dealt with. Spoke to a girl earlier on who was unbelievably patronising and rude to me, after a mix up with too much rent coming out of my bank account (obviously this is my fault, as nothing is ever theirs), I phoned to try and get the money back.Informed that this could not happen til next week.I've had 3 days worth of charges, a bounced direct debit, which I'll also get charged for, and absolutely no money in my bank account. The way I was spoke to was shocking, to quote "it's not our fault you don't know the difference between a standing order and a direct debit, is it?" when I'd tried to make a point it was "you don't even know what I was about to say!" Highly unprofessional and again, I'd actively encourage anybody considering them to change their mind, Fineholm are a shambles.Just wish I'd read the reviews before renting from them as it's very clear I'm not the only one who had problems!
What agent could do to change your mind?
Nothing they could do to change my mind, never again.