“Whilst renting with Manning stainton our experience with our property ......”
3 Star Review
Nov 25,2015
By:
'SandL'
Nov 25,2015
Branch: Leeds, 9 Allerton Avenue
Services: Lettings (as a Tenant)
Rent PCM: £525
Would you recommend?: No
Postcode: LS13
Branch: Leeds, 9 Allerton Avenue
Lettings (as a Tenant)
Rent PCM: £525
Postcode: LS13
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Whilst renting with Manning stainton our experience with our property manager Thomas Paling wasn't a great one. We found that he worked very much in the favour and best interests of the landlord as a priority. For example, when logging maintenance issues it took a while for us to hear anything back, 2 months in one instance for an issue highlighted during check in.
Service and communication was just generally poor in a lot of instances.
Despite this during our check out we had Chris help us with the deposit costs and he was so helpful and prompt whilst communicating with us. The landlord proposed some unfair and unjustifiable costs and he helped a lot with regards to resolving this to ensure we didnt have to turn to the tenancy protection scheme. It really did make us feel a little better about Manning, it's just a shame we didnt receive this kind of communication and service throughout our tenancy.
Comment on agent fees
Fair fees in my opinion. Same as a lot of other agents.
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I am grateful for you sharing your experience during the tenancy as regards maintenance and repair if it would be helpful to you I would be glad to receive further details via email so that I can investigate the delays you report. I know our team do all that they can under the Landlords instructions to see to issues and always respond in accordance with these instructions, I am sorry that on occasion this caused frustration. On behalf of the team we wish you every happiness in your new home.
Peter Cowen
Lettings Director, Manning Stainton
[email protected]