“Abysmal. This is the first online review I've ever done, ......”
1 Star Review
Nov 25,2015
By:
'Miserable'
Nov 25,2015
Branch: Manchester, 2/10 Albert Square
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M1
Branch: Manchester, 2/10 Albert Square
Lettings (as a Tenant)
Postcode: M1
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Abysmal. This is the first online review I've ever done, testament to how wound up by Bridgfords I've become...
I am a regular renter, and unfortunately once the contract is signed it seems all to common for customer service to become a thing of the past. That said I have never experienced customer service quite so poor.
- After signing into the contract you are roped into getting extortionate insurance.
- Throughout your tenancy you will be lucky to have a phone call answered or a email responded to. On the odd occasion that you do, odds are it will be a smarmy, antagonizing response and there's nothing you an do you as you've already signed up.
- Upon leaving your property you will then start to have emails responded to - HURRAH! - only to inform you that they are delaying repaying your deposit (3 moths and waiting for me). Eventually I'll get around 5% of my deposit back, despite leaving the property in a far better condition I found it in... oh and that extortionate insurance they force on you is about as useful as a chocolate teapot.
DO NOT RENT THROUGH BRIDGFORDS!!! - It's just not worth the stress.
What agent could do to change your mind?
I would use Bridgfords again... if a meteor shower descended on earth, wiping out every single competitor.
Attached Filesnbsp;
Comment on agent fees
The rental fee was enticing, but when you add on every other hidden cost (insurance, no deposit return etc.), it runs the bill through the roof.
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The bed is now falling apart (since we moved in and we raised it straight away 2 months ago), wardrobe too and the are simply ignoring my emails and phone calls. What can we do in order for them to get something done? Is there a sort of estate agents standard board or something we could appeal to?