Hanover Shine Ltd
Harrow, HA2
4.8/5, 121 reviews
94% recommended
100% lettings valuation accuracy
98% lettings fee satisfaction



Property Features


“I have recently moved out of the area having spent 9 ......”

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Nov 23,2015
Minithumbup
Kim
By: 'Maureen'
Nov 23,2015
0 people found
this helpful
I have recently moved out of the area having spent 9 years as a tenant in this property. I had dealings with both Kim and Robert throughout that time. I found all of my communications and dealings with them in a professional, caring and courteous manner, they were both responsive to any request or query I had. I was impressed by their manner and by their discretion. I did not feel that they over managed the property but were available when I needed them. I would recommend Hanover shine to prospective tenants.
Comment on agent fees
It was acceptable
Was this helpful? Yes

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Opening Hours
Address

Hanover Shine Ltd
13 Northolt Road
Harrow
Middlesex
HA2 0LH
020 8422 3321

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 98% £550 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
34 3 75 4 0 0 0 0 5 0
Areas covered
  • HA2
  • HA7
  • HA0
  • NW9
  • HA1
  • HA9
  • WD3
  • HA1
  • HA3
  • HA2
  • WD17
  • HA3
  • HA4
  • HA4
  • WD18
  • HA5
  • HA5
  • HA6
  • WD23
  • HA7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
DPS Property Redress Scheme
Latest Properties

No Properties

“Thank You Hanover Shine...”

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Jan 09,2024
Minithumbup
Kim
By: 'shakul'
Jan 09,2024
0 people found
this helpful
We have been tenants of a property managed by Hanover Shine for the last 2 years. I wanted to take a moment to express my sincere gratitude for the exceptional service Hanover Shine has provided during my property search. The dedication, professionalism, and attention to detail ...
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“Great Viewing, Good People...”

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Jul 10,2023
Minithumbup
Robert Shine
By: 'Ida S.'
Jul 10,2023
0 people found
this helpful
I had a great experience property viewing with Robert. He was pleasant and welcoming when I got to the property and explained plans of the owner for a little redecorating of the property to freshen it up. He was happy to answer my questions. It ...
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“We rent our first flat through Hanover Shine ......”

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Dec 23,2022
Minithumbup
Robert Shine
Kim
By: 'Sharma'
Dec 23,2022
0 people found
this helpful
We rent our first flat through Hanover Shine and have had a great experience. I would like to particularly thank Robert and Kim for their support. They were very professional and we never had any issues with the documentation/contract/rent. The release of the ...
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Was this helpful? Yes
By: Robert Shine
Dec 23, 2022
View all comments (1)
Thank you for taking the time to post a nice review Deepak. Wishing you and your family a very merry Christmas and a happy and healthy New Year and beyond in your new home. You know where we are if we can ever be of assistance in the future :) ...

“We have been tenents of the Top flat in Green......”

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Oct 12,2022
Minithumbup
Robert Shine
Kim
By: 'Wojciech S.'
Oct 12,2022
0 people found
this helpful
We have been tenents of the Top flat in Greenford managed by HANOVER SHINE for over one and a half year. I can recommend to use the service of Hanover Shine.Robert and his team Kim and Fiona are nice,kind,polite and despite of ...
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Was this helpful? Yes
By: Robert Shine
Oct 14, 2022
View all comments (1)
Thank you for taking the time to post a positive review Wojciech and for being a very good tenant. We wish you the all the very best for the future. ...

“Fabulously run...”

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Sep 02,2022
Minithumbup
Robert Shine
By: 'Ammsy'
Sep 02,2022
0 people found
this helpful
Fabulously run and were amazing during my time in Harrow. I'd like to thank Kim and Robert for their support. Thank You!...
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Was this helpful? Yes
By: Robert Shine
Sep 02, 2022
View all comments (1)
Thank you for the 5 star review Amandeep. Hoping that your move went well & wishing you all the very best. ...

“Tears of Joy...”

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Aug 15,2022
Minithumbup
Robert Shine
Kim
By: 'Khalid'
Aug 15,2022
0 people found
this helpful
Overjoyed and almost in tears is probably the best way to explain how we felt after our biggest hurdle was removed by Robert and Kim, of Hanover Shine. We couldn't believe that after a brief request they obliged and sorted it out. The service, care, ...
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Was this helpful? Yes
By: Robert Shine
Aug 15, 2022
View all comments (1)
Thank you for your kind words Khalid. We always strive to go out of our way for good tenants are were delighted to be able to help you and your family on this occasion. Wishing you all a great day! :) ...

“We have been tenants of a property managed by......”

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Jul 04,2022
Minithumbup
Kim
Fiona
By: 'Susan Murray'
Jul 04,2022
0 people found
this helpful
We have been tenants of a property managed by Hanover Shine for the last 23 years. During all this time we have maintained an excellent relationship with them. We have always received immediate attention if anything needed to be serviced or fixed in our home, once ...
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Was this helpful? Yes
By: Robert Shine
Jul 04, 2022
View all comments (1)
Hi Susan. Thank you very much for your most kind and glowing review. You hold the title for our longest ever tenancy and it was a pleasure having you as tenants and being your managing agent for 23 years. We wish you and Tom all the best in your new home and hope you are starting to settle in there. Please do not hesitate to contact us if we can ever be of assistance in the future. Very best regards, Robert. ...

“Dear Robert and Kim,This is our second year......”

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Jun 16,2022
Minithumbup
Robert Shine
Kim
By: 'Khalid'
Jun 16,2022
0 people found
this helpful
Dear Robert and Kim, This is our second year with you, and we just wanted to thank you both so much for your cooperation in the current property. You have both really gone out of your way to help and your assistance, patience and time ...
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“We have been renting through Hanover Shine fo......”

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Jan 29,2022
Minithumbup
Kim
Robert Shine
By: 'Elena'
Jan 29,2022
0 people found
this helpful
We have been renting through Hanover Shine for more than 6 years and had a great experience. We never had an issue with rent/contracts/payments/deposit whatsoever. The release of the deposit was very smooth and fast. We would highly recommend the Hanover Shine Team! ...
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Was this helpful? Yes
By: Robert Shine
Feb 01, 2022
View all comments (2)
Thank you for the lovely review and good luck in your new home. We hope to see you out and about in Harrow! :) ...

“Quick Let - Excellent Service...”

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Jan 09,2022
Minithumbup
Robert Shine
By: 'Billy O'Brien'
Jan 09,2022
0 people found
this helpful
Quick Let - Excellent Service Just Let our apartment With Hanover Shine, We received an excellent service from Robert and his team. We were also very happy with all the external contractors recommended by Hanover Shine...
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“Hanover Shine is like an extended family to u......”

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Nov 15,2021
Minithumbup
Fiona
Robert Shine
By: 'Khalid'
Nov 15,2021
1 people found
this helpful
Hanover Shine is like an extended family to us! Fiona is so humble and friendly that my wife looks forward to her visits. This is my second year with them and they have maintained their professionalism and personal touch. Their down-to-earth approach has made us ...
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Was this helpful? Yes
By: Robert Shine
Nov 15, 2021
View all comments (1)
Thank you so much for the kind words Khalid. Having lovely Tenants like you and your family helps make our job so much more enjoyable and worthwhile. Have a great day! :) ...

“I and my friend moved into the property provi......”

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Sep 16,2021
Minithumbup
Kim
Robert Shine
By: 'Ms Liby & Ms Radka'
Sep 16,2021
0 people found
this helpful
I and my friend moved into the property provide by Hanover Shine Estate agents. we are really obliged with the hospitality provided by the hanover shine group especially by Mr.Robert, Kimand Fiona.They helped through all the processing in moving into the property as ...
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Was this helpful? Yes

“From the start Robert and Fiona have been hel......”

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May 23,2021
Minithumbup
Fiona
Robert Shine
By: 'K'
May 23,2021
0 people found
this helpful
From the start Robert and Fiona have been helpful, friendly & professional and left no stone unturned. They are very responsive and have been available whenever we had any questions. Through out the negotiations their attitude was very warm & cordial and they have made this whole ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Robert Shine
Jul 05, 2021
View all comments (1)
Thank you so much for your kind words. We are so glad thank we are continuing to live up to expectations and love the 'Estate Angels' tag! :) ...

“Reliable and Professional Service...”

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May 14,2021
Minithumbup
Robert Shine
Kim
By: 'Angela'
May 14,2021
1 people found
this helpful
I rent a flat with Hanover Shine. Their services are professional, precise and efficient. Their communications, either oral or written, are clear, accurate and timely. They are responsive to my enquiries, helped me to make well informed decisions. They are reliable and really earn the ...
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Was this helpful? Yes
By: Robert Shine
Jul 05, 2021
View all comments (1)
Thank you for the lovely review Angela. It's always nice to hear that our efforts are appreciated. We hope you are enjoying Harrow and settling in to your new home. ...

“Very happy with the service we have received for finding a rental flat...”

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Apr 28,2021
Minithumbup
Robert Shine
By: 'Mr Nilesh S Patil'
Apr 28,2021
1 people found
this helpful
Very happy with the service we have received from Hanover Shine for finding a rental flat for us. Rob was very professional and friendly with us. The entire process was very smooth with each step explained clearly. Highly recommended!...
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“In a very short notice Robert has managed to ......”

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Apr 09,2021
Minithumbup
Robert Shine
Fiona
By: 'Badal Kumar Roy'
Apr 09,2021
1 people found
this helpful
In a very short notice Robert has managed to arrange a flat for me and the process went very smooth. Everything has been arranged on time.The service has been excellent....
read full review
Was this helpful? Yes
By: Robert Shine
Apr 12, 2021
View all comments (1)
Thank you very much for taking the time to provide a review of your experience with Hanover Shine. It is very much appreciated and we are very glad to hear that you found the experience a positive one. We hope you have settled in and are enjoying your new home :) ...

“First rate service!...”

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Mar 22,2021
Minithumbup
Fiona
Robert Shine
By: 'Stuart'
Mar 22,2021
0 people found
this helpful
I used Hanover Shine to find reliable tenants and manage my property for 8 years. They offer a fantastic service and the team are friendly and helpful. I was never without a tenant for more than a day between changeovers and they fixed any issues very ...
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“First rate service!...”

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Mar 22,2021
Minithumbup
Robert Shine
Fiona
By: 'Stuart'
Mar 22,2021
0 people found
this helpful
Hanover Shine looked after my property for 8 years. It was always tenanted and the efficient, friendly service of the team was excellent. Robert has a great management team and was always very helpful throughout my time with Hanover. I wouldn't hesitate to recommend Hanover Shine ...
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Was this helpful? Yes

“The team at Hanover shine were excellent.We......”

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Mar 18,2021
Minithumbup
By: 'Dee'
Mar 18,2021
0 people found
this helpful
The team at Hanover shine were excellent. We let a property and the entire process was straightforward. The management and services were very efficient and prompt. I would recommend....
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“Excellent Service...”

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Jan 31,2021
Minithumbup
Robert Shine
Kim
By: 'Mahomed'
Jan 31,2021
0 people found
this helpful
Right from Making an appointment to finalising the contract for for renting a room in Harrow, the service has been excellent. I am frankly very impressed with the professionalism shown by Robert....
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Was this helpful? Yes
By: Robert Shine
Feb 01, 2021
View all comments (1)
Thank you very much for you 5 star review. It's very much appreciated and always nice to be appreciated. We hope you have settled in and are happy there :) ...

“The worst letting agency ever to deal with.......”

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Oct 21,2020
Minithumbdown
By: 'Mahmoud'
Oct 21,2020
3 people found
this helpful
The worst letting agency ever to deal with. My partner and I rent their flat 5 Sherbourne House in the matter of urgency for 6 months until I purchase my own place as I had previous house sale failed due to the seller's chain. We did not ...
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Was this helpful? Yes
By: Robert Shine
Oct 21, 2020
View all comments (1)
Dear Mahmoud. Your review simply confirms your vindictiveness. As already explained at length, our small claim of £100 against your deposit was not in any way personal. We were simply doing our job, using the evidence we had to hand from the professional third-party inventory/schedule of condition and check-out report. You did not agree with the findings therein, so a dispute was raised over the £100 and was then ultimately decided in your favour. You should be happy! This is exactly why ...

“I have been associated with Hanover Shine as ......”

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Feb 06,2020
Minithumbup
Kim
Fiona
By: 'Dhiren'
Feb 06,2020
0 people found
this helpful
I have been associated with Hanover Shine as a tenant in Harrow for a period of seven years (2012-2019). I can definitely say that they are very professional and neutral to both tenants and landlords. My special thanks goes to Kim and Fiona who have ...
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“Trustworthy, professional and friendly...”

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Dec 15,2019
Minithumbup
By: 'Liam'
Dec 15,2019
0 people found
this helpful
My experience with Hanover Shine, from the initial viewing, through six years of property management and the eventual check-out process, was never anything but positive. They are a trustworthy and professional firm, but one with a friendly and approachable attitude at all stages of the ...
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Was this helpful? Yes
By: Robert Shine
Dec 16, 2019
View all comments (1)
Hi Liam. Thank you very much for your kind words and positive review. We strive to provide a very good service and it's great when that's acknowledged and to know that our efforts are appreciated. We hope you are all settling into your new home and that your time there is equally positive. Have a great Christmas and a happy and healthy New Year and 2020! :) ...

“Highly Recommended...”

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Dec 05,2019
Minithumbup
Robert Shine
Kim
By: 'Natalie'
Dec 05,2019
0 people found
this helpful
I have used Hanover Shine as Managing Agents for my flat in Harrow for almost 20 years. They have provided a brilliant service - helpful, friendly & efficient. I highly recommend them....
read full review
Was this helpful? Yes
By: Kim Badol
Dec 05, 2019
View all comments (1)
Thank you Natalie, much appreciated! ...

“I've rented out a flat through Hanover Shine ......”

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Nov 12,2019
Minithumbup
Robert Shine
Kim
By: 'Maggie'
Nov 12,2019
0 people found
this helpful
I've rented out a flat through Hanover Shine since 2007 and cannot praise the team highly enough. Robert's experience and advice have proved invaluable over the years. Fiona and Kim have been friendly, efficient and, as I don't live in the area, have on many occasions ...
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Was this helpful? Yes
By: Robert Shine
Nov 13, 2019
View all comments (1)
Thanks so much Maggie for the opportunity to work for you for the past 12 years and the glowing review. We very much appreciate you taking the time and wish you all the very best for the future. You know where we are if we can ever be of service in the future. Kind regards, Robert. ...

“Hanover Shine have been letting out our flats......”

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Oct 03,2019
Minithumbup
Kim
Robert Shine
By: 'John'
Oct 03,2019
0 people found
this helpful
Hanover Shine have been letting out our flats for many years and we have always received excellent service from Robert and his staff. Kim in particular goes over and above to ensure that the needs of both the Landlord and the Tenant are always met. ...
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“I’ve been with HanoverShine over 8 years and ......”

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Aug 30,2019
Minithumbup
Kim
Fiona
By: 'Nadim'
Aug 30,2019
0 people found
this helpful
I’ve been with HanoverShine over 8 years and would like to thanks them for their best ever services, professional friendly and their ability to respond to any concerns promptly is just outstanding.! Kim Rob and Fiona are the best people I’ve ever experienced in ...
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Was this helpful? Yes
By: Kim Badol
Aug 31, 2019
View all comments (1)
Thank you very much Nadim, it has been a pleasure dealing with you for the past 8 years and we all wish you the best for the future! ...

“A long-term successful partnership...”

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Aug 29,2019
Minithumbup
Fiona
Kim
By: 'Mary'
Aug 29,2019
0 people found
this helpful
I've used Hanover Shine for many years and recommend them wholeheartedly. Robert Shine took me under his wing when I was learning the ropes as a landlady and I can depend on him and his team to act swiftly and professionally when anything needs sorting ...
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“A top notch trustworthy outfit ......”

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Aug 12,2019
Minithumbup
By: 'Neil'
Aug 12,2019
0 people found
this helpful
A top notch trustworthy outfit who are friendly, efficient and above all human. They are equitable and have provided some good advice regarding the rental of the property. Highly recommended....
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“I have just ended an 18 month tenancy with Ha......”

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Jul 02,2019
Minithumbup
By: 'Andrea'
Jul 02,2019
0 people found
this helpful
I have just ended an 18 month tenancy with Hanover Shine and during that time if I had any worries or questions whoever I dealt with at Hanover Shine looked after me and dealt quickly with any issues. Thank you Hanover Shine!...
read full review
Was this helpful? Yes
By: Robert Shine
Jul 02, 2019
View all comments (1)
Hello Andrea, and thank you for taking the time to post some nice words about us. We really do appreciate it and wish you all the very best in your new home :) ...
No image available Kim
(69)
Staff picture Robert Shine
(68)
No image available Fiona
(13)
No image available Hollie
(12)
No image available Hayley
(11)

Landlord Fees

Overall Fees
8% (inc. VAT), On Completion (Fees are negotiable)

Letting Fee:
Charged at the rate of 8%, plus VAT (charged at the prevailing rate), of the full rent payable for the full term of the tenancy during the first twelve month period, and deducted full-term in advance. Should the tenancy renew into a second year, our second year letting fee will be charged at the reduced rate of 6%, plus VAT, and then again at 5%, plus VAT, should the tenancy continue into a third year and beyond. All fees are payable term in advance.

Rent Collection:
Charged in addition to our Letting Fee, at the rate of 2%, plus VAT (charged at the prevailing rate), and deducted pro rata, each time rent is paid to the Landlord.

Property Management (includes Rent Collection)
Charged in addition to our Letting Fee, at the rate of 5%, plus VAT (charged at the prevailing rate), and deducted pro rata, each time rent is paid to the Landlord.

Last updated on 13/06/2019, 1:15 PM by Robert Shine, Director


Tenant Fees

Tenant Fees
0% (inc. VAT), On Completion

We do not charge fees to Tenants! The Tenant only pays rent and deposit, the latter of which is limited to a maximum of five week's rent.

Last updated on 13/06/2019, 5:39 PM by Robert Shine, Director

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

If you are not happy with any aspect of our service, you can make a formal complaint in any of the following ways:

In writing:
The Managing Director
Hanover Shine Ltd
13 Northolt Road
Harrow
Middlesex
HA2 0LH

By email:
[email protected]

It will assist our investigation if you could provide us with as much information as possible about your complaint. Examples of information that would be appreciated is as follows:

• Property address
• The name(s) of the person(s) you have dealt with
• Full description of your complaint
• Copies of all relevant documents
• Your contact information

What will happen when we receive your complaint?

We will try to resolve your complaint as quickly as possible. If our investigation is taking longer than expected and we are unable to provide you with our final response within 10 working days, we will advise you in writing and then provide you with regular updates until our final response is issued. On receipt of your complaint we will:

• Record your complaint on our records
• Confirm receipt of your complaint in writing
• Correct any mistakes we have made
• Notify you of the outcome of our investigation

Our Response

If we are unable to resolve your complaint within 4 weeks, we will write to you explaining the reason for the delay and let you know when we expect to be able to send you a final response.
Last updated at 4:20 PM 17/03/2023 by Robert Shine

Awards won by Hanover Shine Ltd, Harrow HA2 0LH



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