0% lettings valuation accuracy
50% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Nov 18,2015
Nov 18,2015
2
people found
this helpful
this helpful
The worst letting agents I have used, including the ones I used while I was at university in Leeds which are notoriously shady. They took forever in getting even the smallest issues seen to or fixed, and some issues remained unfixed for over 6 months until we decided to move out. As I write this I am still attempting to get my deposit back from them even though we got a professional clean of the property performed at the end of the tenancy. They are claiming the cleanliness of the property is not adequate, despite them providing an invoice for roughly the same amount for the clean they arranged prior to us moving in. They gave us a quote for a recommended clean which was over £1,100... Outrageous. This included getting things such as curtains steam cleaned at a cost of £400 (these were new at the start of the year and not even the slightest bit dusty). The worst part is that there were major building works arranged for the week after we moved out, which obviously meant that the house was going to be made far dustier / dirtier than it had been at the time we vacated through no fault of our own. As they insisted, we arranged to have a second clean of the property performed, but the cleaners couldn't do anything due to the dust sheets and other equipment the builders were using being left everywhere in the house! Yet they are still not returning our deposit of over £4,000.
In summary, the people at Phoenix properties are unprofessional, and more importantly unreasonable. My advice would be to keep well clear of using this awful company.
In summary, the people at Phoenix properties are unprofessional, and more importantly unreasonable. My advice would be to keep well clear of using this awful company.
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Latest Reviews
2nd Nov 2017
reviewed by 'Des'
14th Aug 2017
reviewed by 'Peter'
18th Nov 2015
reviewed by 'Jack'
Opening Hours
Address
Phoenix Property
Gun Court
70 Wapping Lane
Wapping,London
Greater London
E1W 2RE
020 7702 3434
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 50% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
No Properties
Nov 02,2017
Nov 02,2017
0
people found
this helpful
this helpful
Their response is quite slow. And irresponsible of everything. It seems staffs are all fresh grad and not used to the business, they are more like college student rather than professional. I wouldn't recommend this property agent, and I regret I made a contract with ...
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Comment on agent fees
It's expensive compared to toher agent
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Aug 14,2017
Aug 14,2017
1
people found
this helpful
this helpful
They did not bother showing me a property, I went to the appointment and there was nobody. Extremely unprofessional, to avoid as a tenant or a landlord...
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Nov 18,2015
Nov 18,2015
2
people found
this helpful
this helpful
The worst letting agents I have used, including the ones I used while I was at university in Leeds which are notoriously shady. They took forever in getting even the smallest issues seen to or fixed, and some issues remained unfixed for over 6 months until ...
read full review
read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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