I have to say this is the most amateurish organisation I have dealt with. Even when i was a student the agents were better than this. An absolute farce, not seeing the tenancy agreement until 5 days before moving in, constantly adding on charges and increased the rent. I would high recommend you to look elsewhere than deal with this ridiculous bunch of cowboys.
NB. it is interesting to note that all the positive comments are recent and sound similar. If you scroll onto the second page you can see a lot more dissatisfied customers from circa Jan-Feb.