0% lettings valuation accuracy
41% lettings fee satisfaction
Nov 14,2015
Nov 14,2015
6
people found
this helpful
this helpful
Simply the worst estate agent I have had the pleasure of dealing with in Leicester. I am in my third year at university and for the past 2 years have lived elsewhere and had no issues. I decided to go with Parmar's for my third year, purely because on first look the rooms were spacious and the staff seemed extremely friendly, which you'd expect for the price I'm paying (£110pw + £720 deposit).
On the room tour, they boasted of extremely fast internet and the fact that ALL bills are included- 'you'll NEVER have to pay a bill'.
However, everything changed once I paid my reservation fee and decided to move in. They only allowed me to see the contract ON the day of moving, which understandably put me ina difficult position, forcing me to sign it despite my reservations- as I would have effectively been homeless. The contract stated that i now have a £300 restriction on my electricity for the year and MUST buy contents insurance, even though i rang beforehand and they stated that it wasn't an absolute requirement to do so. When i enquired about why I hadn't been told about this before, they simply stated that 'that's how it is' and that was it. From this point on, the staff were no longer professional or helpful and any further enquiries I had were met with a lack of concern consistently, which appeared routine for them.
When i went to my room, i noticed that there wasn't wifi for me to connect to, despite ALL advertisements saying that they would provide me with wifi. After numerous enquires that took over a week , they finally admitted that there wasn't actually wifi. They suggested that I should buy my own wifi router, and again that 'that's how it is'. All of my flatmates had these same issues, but because they were all international students, were not confident in voicing these issues and simply accepted what had happened. After retrieving my wifi router, I soon noticed that the internet is extremely intermittent- not working for the majority of evenings and some mornings, which understandably for a student is extremely inconvenient. I am now in the process of complaining about this- (have been down a few times and been fobbed off every single time). They have since put a notice up saying that we can pay for own internet separately for £30-40 a month. This is ridiculous considering the amount of confidence they had when they stated that I would never have an internet issue.
Just to add the icing to the cake, we cannot control our own heating and although they told me that they switch it on for an hour in the morning and evening, I have never experienced this. They have also explicitly forbidden the use of electric heaters both verbally and in the tenancy agreement which basically means the room isn't as comfortable as you'd expect for £110 a week.
Overall, I am only a couple of months into my contract and would jump at the opportunity at leaving with my money. I now await the struggle to retrieve my deposit back at the end of the year after reading previous reviews, which is not ideal. They are only helpful to you until you have handed your money over, and after that all exchanges are met with annoyance and disregard for your concerns. I will not be staying with them next year and urge all others not to. I live in TK Court but have friends in their other properties who are having exactly the same problems. The amount of hassle associated is not worth £110 a week !
On the room tour, they boasted of extremely fast internet and the fact that ALL bills are included- 'you'll NEVER have to pay a bill'.
However, everything changed once I paid my reservation fee and decided to move in. They only allowed me to see the contract ON the day of moving, which understandably put me ina difficult position, forcing me to sign it despite my reservations- as I would have effectively been homeless. The contract stated that i now have a £300 restriction on my electricity for the year and MUST buy contents insurance, even though i rang beforehand and they stated that it wasn't an absolute requirement to do so. When i enquired about why I hadn't been told about this before, they simply stated that 'that's how it is' and that was it. From this point on, the staff were no longer professional or helpful and any further enquiries I had were met with a lack of concern consistently, which appeared routine for them.
When i went to my room, i noticed that there wasn't wifi for me to connect to, despite ALL advertisements saying that they would provide me with wifi. After numerous enquires that took over a week , they finally admitted that there wasn't actually wifi. They suggested that I should buy my own wifi router, and again that 'that's how it is'. All of my flatmates had these same issues, but because they were all international students, were not confident in voicing these issues and simply accepted what had happened. After retrieving my wifi router, I soon noticed that the internet is extremely intermittent- not working for the majority of evenings and some mornings, which understandably for a student is extremely inconvenient. I am now in the process of complaining about this- (have been down a few times and been fobbed off every single time). They have since put a notice up saying that we can pay for own internet separately for £30-40 a month. This is ridiculous considering the amount of confidence they had when they stated that I would never have an internet issue.
Just to add the icing to the cake, we cannot control our own heating and although they told me that they switch it on for an hour in the morning and evening, I have never experienced this. They have also explicitly forbidden the use of electric heaters both verbally and in the tenancy agreement which basically means the room isn't as comfortable as you'd expect for £110 a week.
Overall, I am only a couple of months into my contract and would jump at the opportunity at leaving with my money. I now await the struggle to retrieve my deposit back at the end of the year after reading previous reviews, which is not ideal. They are only helpful to you until you have handed your money over, and after that all exchanges are met with annoyance and disregard for your concerns. I will not be staying with them next year and urge all others not to. I live in TK Court but have friends in their other properties who are having exactly the same problems. The amount of hassle associated is not worth £110 a week !
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Latest Reviews
15th Oct 2024
reviewed by 'Mariam'
24th Nov 2021
reviewed by 'Parma’s estate agency'
26th Nov 2020
reviewed by 'BellaSweet'
26th Nov 2020
reviewed by 'Winnie2'
Opening Hours
Address
Parmars
Jay House, 88-90 London Road
Leicester
Leicestershire
LE2 0RD
0116 285 8000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 41% | £440 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 7 | 12 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
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- Block Management
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Oct 15,2024
Oct 15,2024
0
people found
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I stayed at Christopher Mews, very nice accomodation. The agency was very helpful and didn't hesitate to send someone over whenever I needed something fixed. I got my deposit back a few weeks after moving out....
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Nov 24,2021
Nov 24,2021
3
people found
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this helpful
This estate agency is honestly the worst!! Do NOT. I am begging you do not rent with them. The manager mr Parmas is disturbed. He is demonic, he is so nasty and rude and some of his worker follow suit. He lies about rent owed ...
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Nov 27,2020
Nov 27,2020
0
people found
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I was extenant at Jay House. Parmars give good customer service . Responsive staff . Property is near university walking distance to city centre....
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Nov 26,2020
Nov 26,2020
0
people found
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Nice accommodation and enjoyed my stay. Helpful and kind staff.
Stayed in Castle House and enjoyed staying there for the full academic year....
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Nov 26,2020
Nov 26,2020
0
people found
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I was happy to stay in Marquis Place 5 bedroom with my friends.
I like Leicester and my accomodation was comfortable.
I am happy...
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Nov 17,2020
Nov 17,2020
0
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Castle House is comfortable and spacious. Nice and friendly staff.
Enjoyed my stay. Convenient Location near train station and walking distance to university....
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Sep 15,2020
Sep 15,2020
0
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Everything was well for me as a student. I moved into a Castle House Deluxe studio. Very spacious and very modern. Loved it...
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Sep 11,2020
Sep 11,2020
0
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Everything is great here, for me i really had a geat time. Good reception service, good receptionists and good location, you can get nearly everything nearby your house. The mist important thing is it quite near the university....
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Dec 16,2017
Dec 16,2017
3
people found
this helpful
this helpful
Unprofessional and rude, chasing email of invoice and photos for monies stopped from deposit. Fobbed off, for weeks, always told need to ring back to speak to right person, even spoke to Mr Parmar who called me My Dear, didn't know anything, wasn't willing to ...
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Comment on agent fees
Bad
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Oct 06,2017
Oct 06,2017
6
people found
this helpful
this helpful
Crooks and criminals. If you are looking for poor housing, poor service, and you wish to never see your deposit again for no reason, then this is the place for you... if not, I would look elsewhere, homelessness would be better.
I cannot express how ...
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Comment on agent fees
Appaling
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Mar 15, 2018
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(1)
Hi we lived in Parmars rented property for 7 years, we kept the flat in a good condition but when it came to giving back the deposit, they mentioned how In the contract it states that we need to paint the house every year, so we got a bill of £800, I've not paid it yet, so I just wanted to ask did you have a similar situation ...
Mar 24,2017
Mar 24,2017
7
people found
this helpful
this helpful
The worst estate agent ever, he only cares about the the incoming rent, doesn't address any issues, hes only interested in the rent coming in, we had so many problems in the flat, he doesn't do anything, when we phone the agent to complain, this ...
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Oct 11,2016
Oct 11,2016
6
people found
this helpful
this helpful
do not rent apartment from this company, especially students, they will not give your deposit back, I give 750 pounds for deposits and they just don't give it back to me, not just me, all my friends lived there did not get their deposits back. when ...
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Comment on agent fees
over expensive
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May 16,2016
May 16,2016
5
people found
this helpful
this helpful
I moved into glebe str as I was desperate for a flat. I was initially informed that the rent goes up every 6 months. I had to walk past ppl injecting drugs/ smoking crack in the hall way. I even had to open the front door ...
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Comment on agent fees
Over priced
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Mar 15,2016
Mar 15,2016
6
people found
this helpful
this helpful
The worst estate agent ever. The reviews on here and both google are a joke. Do not rent with them. They ignore issues. I have suffered in a mouse ridden house for so long. After covering hoes endlessly as well as other issues, I am ...
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What agent could do to change your mind?
The worstAttached Filesnbsp;
Comment on agent fees
The worst
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Nov 14,2015
Nov 14,2015
6
people found
this helpful
this helpful
Simply the worst estate agent I have had the pleasure of dealing with in Leicester. I am in my third year at university and for the past 2 years have lived elsewhere and had no issues. I decided to go with Parmar's for my third year, ...
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Sep 14,2015
Sep 14,2015
5
people found
this helpful
this helpful
This estate agent has given us such a hard time during our tenancy experience. From ignoring our calls and emails to demanding money from us. Rather than sorting out the issues and contacting us directly, the main man is the least bit bothered about getting ...
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What agent could do to change your mind?
The agents could have been more approachable, more understanding towards students, be more available. The new lady at the front desk was not approachable. The lady previous to her (Bhavna) was actually very helpful and would help us as much as she could with other issues such as maintenance problems. She would always push our messages towards the main man and at least try to give us reasonable responses with clear messages rather than being ignorant.Attached Filesnbsp;
Comment on agent fees
Too pricey for student living. They required over ‚£700 for deposit whereas other student lettings agents required a maximum of ‚£400. On top of that they would make us sign up for insurance for ‚£60 for which they never gave us any details or information.
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Sep 04,2015
Sep 04,2015
3
people found
this helpful
this helpful
WORST ESTATE AGENT! I rented a property from them for a year. Even though they make it seem like the deposit you pay is...
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Aug 07,2015
Aug 07,2015
4
people found
this helpful
this helpful
The landlord claimed that I owed them a month's rent because I had not notified them in writing of my intention to end the tenancy. I sent a dispute to the Tenancy Deposit Scheme and I won because there is no legal requirement to give ...
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Feb 29,2012
Feb 29,2012
7
people found
this helpful
this helpful
Do not rent with Parmars, I had an absolutely terrible experience which saw me living in mould ridden conditions for months. It grew everywhere & Parmars took no responsibility. They wouldnt allow me to leave my contract early, even though after cleaning the mould it grew ...
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