I got in contact with Tom through spareroom.com, and he was able to arrange viewings for me at very short notice. I was given time to view the properties in my own time. Once I had chosen my room the signing up processes was very swift and explained to me extensively.
I started renting my property on the 28th of November, and since then have found no problems. One of my housemates had a problem her radiator, she got a quick response and was fixed within a day.
I have no complaints with the quality of service or the house condition and therefore a happy tenant!