My wife and I have recently gone through the unpleasant experience of buying a property in Leamington Spa.
With both of us working full time, and also on a Saturday morning, we were dismayed to find that nearly all of the estate agents in Leamington (and Warwick) closed at the very time that we were available to talk to them, particularly as we have a 120 mile round trip to get to Leamington.
As ¢â‚¬Ëœcash' buyers with no chain we were horrified to find that this was the rule rather than the exception. How pleased we were when we found, by chance, that Newmans in Leamington actually opened on a Saturday afternoon and appeared to want to help us. We identified a number of properties that we would like to view as well as several others with other estate agents. Again we were very disappointed that
1. They were not prepared to do viewings outside of their ¢â‚¬Ëœconvenient' (sic) hours
2. Were totally disinterested in the fact that we had no chain and were basically cash buyers
3. When we asked how could people in full-time employment buy a property when as soon we were available to see any the Estate Agents quickly shut up shop the only answer we got was ¢â‚¬ËœWhy not take holiday to come across....'
We had the experience of Tom in the Leamington office of Newmans. He was the complete opposite of this! Not only did he work on a Saturday afternoon but it appeared to us that all he wanted to do was help us rather than hinder us in our search. I can honestly say that he was the only person from any estate agent ( we had no dealings with other people at Newmans...) there that we dealt with who actually understood that it was about selling properties to customers ¢â‚¬â€œ and how to go about it!
Having decided to buy a property through Newmans ¢â‚¬â€œ not a difficult decision when the other properties we were interested in had no estate agent interested enough to put themselves out for us for extra viewings etc. ¢â‚¬â€œ Tom then had the audacity to actually keep us meaningfully informed of progress, expedited some important matters on our behalf and ensured that the whole process was relatively stress free and pleasant.
Our thanks on to Tom in the Leamington office for his help, support and work in our purchase. It's a credit to Newmans as well, as amongst some appalling estate agents in the area, your Leamington office seems to actually have their customers in mind when they try and sell properties.