This was a catalogue of disasters.
We chose them to represent our proerty as they were a local family run firm, the lady we had spoken with (Sandi) was extremely personnable and they seemed to have the special touch! We were very very wrong.
The sales person we then spoke to regarding the offer we finally accepted said our buyer was cash without a chain and staying with family. We accepted the offer on this basis, however, it was not the truth.
The progressor accused our solicitor of not completing paperwork promptly, however it was our buyer's solicitor.
My husband popped in to the branch to ask why we had been misinformed, it was also really dragging on, and we hadn't received any feedback from the progressor for a while who was also the wife of the company's owner.The owner of the company was extremely rude and agreesive. Very very unprofessional.
At exchange they didn't contact us at all to inform us that the exchange had taken place. At completion the buyer was sat outside our property with a key and to this day we haven't been informed what time he'd be coming or that they had acknowledged the completion.
We have never dealt with such an organisation. No wonder the sales person we dealt with has left.
We have several rental properties in the area, which if we ever came to sell, we wouldn't dare consider them.
What agent could do to change your mind?
Been more professional.