“There is so much that these incompetent fools did wrong ......”
1 Star Review
Nov 09,2015
By:
'EllieG'
Nov 09,2015
Branch: Hemel Hempstead, 57 The Marlowes
Services: Lettings (as a Landlord)
Rent PCM: £625
Would you recommend?: No
Postcode: HP2
Branch: Hemel Hempstead, 57 The Marlowes
Lettings (as a Landlord)
Rent PCM: £625
Postcode: HP2
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There is so much that these incompetent fools did wrong that it would be easier to say what they did right. That would be nothing. They put forward a tenant and a couple of days before they were due to move in the agents advised that they had a CCJ against them. They then advised on using the guaranteed rental service. The money for this was taken before we realised that it was worthless in the event of a tenant with a known CCJ defaulting on their rent. We had to sort that out ourselves because the staff at the branch were just totally useless. Then when the 6 month inspection came around we got a letter saying there were no issues and had an inspection report saying that there were no issues and specifically stating that the smoke alarm was tested. Over two weeks later we got a letter saying that the smoke alarm had to urgently be changed following said inspection. We were charged £80 and when we checked we could see that an inferior alarm had been fitter to the one we had fitted that was working perfectly well and had been inspected successfully. Now two months on we are still trying to get the £80 refunded despite assurances from the branch staff that this would happen. This isn't the full extent of the incompetence, its just a taster. My advice is DO NOT USE THIS AGENCY!!!
What agent could do to change your mind?
Refund the monies owed, reduce the rent as requested on numerous occasions, and give us some money for the inconvenience caused by all of their incompetence.
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Comment on agent fees
The fees are way too high. We were told that they match other local agents, yet we had over one months rent taken in fees. Other agents charge far less than this.
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