Absolutely rubbish! I've been in my place for nearly 2 years now and I'm still waiting for things to be sorted. When I moved in I signed a form to say I was happy to have builders in to cap off the chimney in my first week...this still hasn't been done, resulting in black mold in the living room which has already caused me some health problems. I had bronchitis last year and called the maintenance office to chase the situation up explaining that I'd been very unwell and had this mould in the house. They said that a company had been given the go ahead to start work on the chimney and they would chase it up; 12 months later I'm still waiting and the mould isn't getting any better.
Twice I've had to have someone out to repair my boiler; the first time was a faulty timer and didn't have any heating; the second was a few weeks ago and the boiler was leaking alot! It took them 4 days to get someone out and they didn't even have the courtesy to call me and arrange a time that was suitable for me but instead just passed my number on to the plumber who turned up at my house at 7pm wondering where I was! So I then had to drop what I was doing and get home!
There is a "garden" with this property but it's more like a pile of rubble with a bit of soil over the top, shards of glass and plastic sticking up, not very safe at all; and alot of dog mess from the previous tennants. Considering their stringent inventory checklist and supposed high standards of cleaning upon vacating this place was a state when I moved in. It hadn't been cleaned at all.
I wrote to my landlord (who's quite a nice guy actually) regarding having my cat at the house. He said he was fine with it providing I pay an extra pet deposit of £100 and have the carpets cleaned when we move out. I thought that was pretty reasonable. So when my partner moved in he brought our cat with him and a week later he was infested with fleas!! My cat has never had fleas in his life. I was finding them everywhere and had to bomb the house and treat my cat quite aggressively with flea spray etc. I wasn't happy and I spoke to the landlord about it; he said the previous tennants had a dog but clearly didn't clean the house properly. (He had a lot of trouble with the previous tennants as they wrecked the house entirely apparently).
Then there's the case with having no arial. I thought the arial would be fairly standard but when I went outside to check I noticed that the original arial had been ripped clean from the wall and there was a satelite arial instead, no problem as I had a spare sky box I could connect. But we had a storm this september and it's damaged the satelite and we have since had no TV and are waiting for someone to fit a new digital arial for us. Having heard nothing from M&co since our inspection 7 weeks ago we decided to call them and they told us that the man doing the arial has been given the go ahead but that they would chase it up. Still nothing!
and finally, in the summer we gutted the garden with some help from my partners dad, and we cut away all the ivy on the back garden wall which divides the property from the alleyway. After doing this we discovered that the wall was so dangerous there were holes in it big enough to fit my arms through! My patners dad said he would come down for a weekend and knock the whole thing down and relay it all with a good foundation for £500. It's taken till now for the estate agents to discuss it and give him the go ahead to do this. That wall is a hazard so you'd think they'd want to get it sorted before someone gets seriously injured!
It's a real shame the estate agents let this place down because our landlord is quite reasonable and the house is quite nice despite it's problems.