I recently purchased a new build property (only finished being built Sept 08) and Solitaire have taken over as Managing Agents. I so far have been without tv signal for two weeks (I pay for sky but I can't pick that up either) I have had no returned telephone calls and only one email reply saying they had contacted the installers to call me and they supplied me with the installers details so I can call them (don't I pay them to do this for me?), needless to say I haven't heard from them either. Every time I email all I get is out of office bounce backs or no one replies and if I call all I get is voicemails and no one returns my call. I'm sick and tired of this now and want to go to watchdog but I know all they'll do is blame it on Chrismas holidays, which is no excuse as this has been going on much longer. I have even given the link to the Truth About Solitaire website to them on a complaint form so they can see what people think about them.
Those of you who have serious problems with them with payments and invoices etc. should get in touch with Watchdog and ask them to look into it as these problems need to be made aware of and dealt with.