Generally good, swift service.
Kept me we informed, which helped a lot as I was not in London at the time of the lettings negotiations.
Easy to talk to and reliable.
Only concern: once the property was let, the tenant asked about putting a Sky Dish and Paramount (James) simply passed on the email to me. As I am not the freeholder and don't really know much about the area I simply agreed and that caused a small complication which I thereby resolved with the tenant. It would have been better if Paramount used their knowledge of the building and area and advised me.
Other than that good company.