Dec 19,2011
Dec 19,2011
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this helpful
I am a landlord and have found Paramount Letting Agents to deliver excellent service over many years. Therefore, I am delighted to say that their customer service is second to none, courteous, extremely efficient and represents good value. In particular, Mark Durban who has looked after me for the past 6 years; he is the best agent any landlord would want and have - totally customer focused who goes the eXtra mile to help YOU! For example, my tenant-s washing machine broke down recently. Mark recommended me the engineer who called me immediately. How many times do you often find yourself chasing people and sending time on the phone. Not with Paramount, you know they will look after you. The engineer explained what needed to be done and what they would do and price they charge. The washing machine had its life, so it was going to cost more to fix it than to replace it. Paramount-s engineer got me the best deal which was even better than any well known high street retailer or online (trust me, I did my homework too!) for a brand spanking new machine triple A rated for energy, efficiency and performance with 5yr manufacturer warranty and most importantly of all - tenant proof!!! The engineer installed the new machine within 2days of the call out (it could have been done the next day but the tenant preferred to be done at home on his day off), the old machine was taken away for recycling at the same time. For me, that-s 10/10 for hassle free service and it didn8t cost me an arm and a leg over Christmas, as it was an all-inclusive price everything from problem diagnostics to order a new machine, installing and testing everything was working fine and taking the old one away. At the end of the day, I am happy as I did not have to take time off from work to attend to the property as it was all taken care off for me. The tenant could not have been any more delighted. So Mark, thanks once again for coming to the rescue. I know I can count on you buddy. All the best now. One Happy Landlord
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Paramount Properties

150 West End Lane West Hampstead, London
Greater London

020 7372 0202

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