Peveral OM manage my flat. 12 months ago I reported noises in the communal loft area, as did other residents. Several phone calls, and about 8 months later, they finally sent someone out to get rid of the rats. A few weeks later we started getting electric shocks from all the sockets / appliances. I called an electrician out who discovered (and took photos of) chewed cables in the loft., So..... I wrote to Peveral to say that I thought they should replace the chewed cables, given that they were caused by rats which were not dealt with for 8 months after first reporting them. They sent out their own contractor (electrician) who went into the loft, said he couldn't see anything, and left!!!!! I then sent photos of the cables, and an email saying that had the cables been properly sealed in the first place then the rats wouldn't have been able to get to them, and asking for another electirican to be sent out to do the job properly. No reply. Another email sent. No reply. 4 weeks later.... no reply. BUT I have just had an 'end of year adjustment' statement telling me that I owe them over £50!!!! WHO CAN I CONTACT?? Is there an Ombudsman? I have sent copies of all the emails to BBC Watchdog......
What agent could do to change your mind?
Reply to my emails and resolve the problem that I reported!