Kemptown - Brighton, Brighton, BN2
4.9/5, 71 reviews
96% recommended
100% sales valuation accuracy
100% sales fee satisfaction
89% lettings valuation accuracy
97% lettings fee satisfaction



Property Features

Sure Property Solutions | Estate & Letting Agents Brighton

“I found Sure Property Solutions to be unhelpful, uninformed, and ......”

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Oct 25,2015
Minithumbdown
Zena
By: 'Mark'
Oct 25,2015
0 people found
this helpful
I found Sure Property Solutions to be unhelpful, uninformed, and unprofessional at every stage of contact. They showed me a flat in Hanover that was just outside my price bracket, but had the advantage of including water rates which I figured would take the monthly figure down to something I could (at a stretch) afford. However, because they hadn't researched the flat properly, I was actually paying gas and electricity for the property below me in exchange for the subsided water rates – which I only found out after I had paid my deposit and handed in my previous notice. After being told that this wouldn't be a problem because it's just an office with a kettle in it
Was this helpful? Yes
By: Mark
May 18, 2016
Hi Zena,

I've posted my full review below to help give context to my comments.

I found your service "uninformed" because regardless of whether you didn't research the property correctly, or if the landlord neglected to give you full disclosure, I had already commited to moving in, so an offer to refund my holding fee at that stage wasn't really a helpful option. I'm not sure if you remember, but we were still dealing with this issue over the phone on the day that I moved in? First it was 'an office for an art project with a kettle', then it was 'someone stays in there occassionally', when in fact it turned out to be a full studio flat with heaters, an oven, a shower, and a permanent residenent. My view is that "we could not have known" is not an appropriate get-out clause for a property lettings company.

I found your service to be "unprofessional" when your representatives didn't tell new tenents about the situation which caused me these issues - which I witnessed when they asked questions about the downstairs flat during their viewings - as well as turning up without prior arrangement. I don't know whether they were as uninformed as you were when we met for my viewing, or if they were deliberately hiding the information, but either way I don't believe that this constitutes professional behaviour.

I found your service to be "unhelpful" generally, with delays getting back to me on simple requests, and refusing to talk to the landlord on my behalf once I had moved in. While you may not have managed the property itself, I was the one who was stuck in the situation without the support of the company who showed me the property and signed the contract on behalf of the landlord.

I hope that helps clarify my experiences with your, and I'm sorry if you feel that any part of my viewpoint remains 'unfair'.
By: Zena Trow
Feb 22, 2016
Thank you for taking the time to write a review however, the content is not completely correct. This property was a new instruction and whilst we are careful to accurately instruct our properties, it became apparent later that we had not been correctly informed and this we could not have known. As soon as this did become apparent you were offered a full refund of your holding fees or the option of additional clauses written into the tenancy to prevent you from being out of pocket. You opted to have the additional clauses added to the tenancy agreement which was done at no additional cost to you or your landlord. You have not informed us directly that you feel left out of pocket, only by leaving this review have we been made aware. These additional clauses were put in place to ensure against this. Should you wish to discuss this further then please contact the office directly as neither us or your landlord would want you to feel left out of pocket. I believe that saying we were unhelpful, unprofessional and uninformed is unfair as we went to great lengths to ensure you were satisfied in proceeding.

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Opening Hours
Address

Sure Property Solutions
31 Upper St James Street
Kemptown,Brighton
Sussex
BN2 1JN
01273 243 561

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £185,000 £465,000
Lettings 89% 97% £695 £2,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
29 0 27 2 5 0 3 0 4 1
Areas covered
  • Brighton
  • BN1
  • Hove
  • BN2
  • Kemptown
  • BN3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS DPS
Latest Properties

No Properties

“Sure property solutions are a big rip off for......”

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Aug 31,2023
Minithumbdown
By: 'Busymum'
Aug 31,2023
1 people found
this helpful
Sure property solutions are a big rip off for University Students. They take a holding deposit of £115. Usually there are at least 5 people letting a property. If anyone has to pull out of the tenancy they lose their holding deposit. That is fine, but the ...
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“Sure Property were excellent...”

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Jul 26,2019
Minithumbup
Kate
Zena
By: 'Ruth'
Jul 26,2019
0 people found
this helpful
Sure Property was the estate agents that my vendor used. They were excellent in their part of the sale. The chain was long and stressful but Kate kept me thoroughly updated, was reassuring and helped alleviate some of the pressure that was being put upon ...
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“An Agency who value People not just Property...”

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Apr 12,2018
Minithumbup
By: 'Karen'
Apr 12,2018
0 people found
this helpful
I have been a renter all My adult life...a long time! I have been so impressed by the care and attention of the staff at Sure Property Solutions. A key broke in the lock to the communial front door. The staff ensured that everyone ...
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“Thank you Kate!...”

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Apr 03,2018
Minithumbup
Kate
By: 'Reuben'
Apr 03,2018
0 people found
this helpful
Kate was thorough, professional, transparent and very friendly throughout our interactions with her. Would definitely recommend Sure to anyone looking for a reliable estate agent that treats you like an actual person, not just a potential buyer. Thanks Kate!...
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“Excellent and so helpful...”

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Apr 03,2018
Minithumbup
Kate
Zena
By: 'Jen'
Apr 03,2018
0 people found
this helpful
Kate and the whole team at Sure property have been amazing helping us buy our forever home in Brighton. From start to finish the service we've had has been phenomenal, even when we hit some really difficult challenges that were outside our control. Can't thank ...
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“fantastic friendly service...”

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Mar 26,2018
Minithumbup
By: 'Sarah'
Mar 26,2018
0 people found
this helpful
When we decided to rent out our home in Brighton for the first time the fantastic and friendly service we received from the team at Sure was invaluable. Our only regret is that there isn't an office in London so we could rent our flat ...
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“I sold my house through Sure and found the whole ......”

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Jan 24,2018
Minithumbup
Zena
By: 'Jamie'
Jan 24,2018
0 people found
this helpful
I sold my house through Sure and found the whole process completely stress free. Zena and her team are very professional but also personal and always available to answer any questions or concerns you might have. I highly recommend Sure Property Solutions....
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Comment on agent fees
Very good agent fees.
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“Zena has an amazing and dedicated team, who all work ......”

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Nov 29,2017
Minithumbup
Zena
Adam
By: 'Helen'
Nov 29,2017
0 people found
this helpful
Zena has an amazing and dedicated team, who all work extremely hard and complement each other really well. They have been a great assistance to us over the last few years. We used Sure Property Solutions as estate agents for the sale of our property ...
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Comment on agent fees
Great value for money
Was this helpful? Yes

“Fantastic and highly professional service provided from Adam, Zena and ......”

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Aug 27,2017
Minithumbup
Adam
Zena
By: 'THarper'
Aug 27,2017
0 people found
this helpful
Fantastic and highly professional service provided from Adam, Zena and others. Communication is always quick, informative and actionable. I've been very please with the tenants they have found in the past few years....
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Comment on agent fees
Fees are good.
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“My son has just finished his rental of one year ......”

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Aug 10,2017
Minithumbup
Kelly
Zena
By: 'Beverley'
Aug 10,2017
0 people found
this helpful
My son has just finished his rental of one year on a uni house which was let through Sure Property. As a parent it can be a testing time when your child leaves home and can often be very stressful especially when they have chosen ...
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Comment on agent fees
The agents fees were what I was expecting for a rental property in the heart of Brighton. No hidden fees.
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“Really pleased with the service I recieved from Zena, Kelly & ......”

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Jul 17,2017
Minithumbup
By: 'Helen'
Jul 17,2017
0 people found
this helpful
Really pleased with the service I recieved from Zena, Kelly & Adam. I was amazed at how fast & efficiently they found new tenants. Throughtout the process I felt in very safe hands and being looked after by experts which was very reassuring and made it all ...
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Comment on agent fees
Very reasonable.
Was this helpful? Yes

“Zena was excellent! great mortgage advisor, quick precise and happy ......”

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Jun 19,2017
Minithumbup
Zena
By: 'Adele'
Jun 19,2017
0 people found
this helpful
Zena was excellent! great mortgage advisor, quick precise and happy to work at weekends and push the request on to meet deadlines. Unlike many other advisors she did everything needed to satisfy my request, with very reasonable rates and no fuss. Highly recommended!!...
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Comment on agent fees
Very good
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“I am taking the time to review both Zena and ......”

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Jun 09,2017
Minithumbup
Zena
Adam
By: 'CMJ'
Jun 09,2017
0 people found
this helpful
I am taking the time to review both Zena and Adam because I have recently had absolutely faultless service from both of them. They have a calm, measured approach to property management which is just a joy to deal with. I have total faith in ...
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Comment on agent fees
Very appropriate fee structure and genuine value for money.
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“Extremely efficient, friendly, professional and very organised throughout. Adam and ......”

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May 07,2017
Minithumbup
Adam
By: 'Alexandra'
May 07,2017
0 people found
this helpful
Extremely efficient, friendly, professional and very organised throughout. Adam and team were great. Highly recommend. Thank you, I will use you again! Alexandra Marriott...
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“Adam has been absolutely brilliant. We completed on our flat, ......”

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May 04,2017
Minithumbup
Adam
By: 'Lisa'
May 04,2017
0 people found
this helpful
Adam has been absolutely brilliant. We completed on our flat, buy to let, at 11:00 on the Friday and Adam arranged to come to the flat, with the photographer and the floor planner at 14:00 and managed to arrange for the flat to be on rightmove to ...
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Comment on agent fees
Very good value. We have 3 flats we rent out through Sure on a full management basis.
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“By far the most reliable, professional and efficient agents I ......”

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May 02,2017
Minithumbup
By: 'Charlie'
May 02,2017
0 people found
this helpful
By far the most reliable, professional and efficient agents I have dealt with in my years of renting and purchasing properties. Sure Property Solutions provided an excellent service and went the extra mile to ensure that everything ran smoothly. I wouldn't hesitate to recommend them ...
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“Zena and her team have managed our property in Brighton ......”

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Apr 24,2017
Minithumbup
Zena
By: 'Julia'
Apr 24,2017
0 people found
this helpful
Zena and her team have managed our property in Brighton for nearly 4 years. From the first time we met Zena and experienced her warm and professional manor were enormously impressed. Zena has promptly found us fabulous tenants on two occasions. She has maintained our property ...
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Comment on agent fees
as expected for service
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“As a landlord and having had nightmare agents for many ......”

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Mar 13,2017
Minithumbup
Zena
By: 'VM'
Mar 13,2017
0 people found
this helpful
As a landlord and having had nightmare agents for many years, Zena and her team are a breath of fresh air. Honest, straight forward, proactive, great communication and they truly know their stuff. Give them a go, you will not be disappointed :)...
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Comment on agent fees
Fees are very competitive for the gold standard service they provide.
Was this helpful? Yes

“We moved into our property in 2015 and have always been ......”

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Feb 14,2017
Minithumbup
Adam
Zena
By: 'Louise'
Feb 14,2017
0 people found
this helpful
We moved into our property in 2015 and have always been impressed with the professionalism of Sure Property. The process of moving in went smoothly and Adam carried out an inspection partway through our first year. We have continually felt Sure Property have not only our ...
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Comment on agent fees
The fees are fair for the standard of service they have delivered.
Was this helpful? Yes

“As students living in Brighton, I would highly recommend you ......”

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Sep 20,2016
Minithumbup
Adam
Kelly
By: 'Harry'
Sep 20,2016
0 people found
this helpful
As students living in Brighton, I would highly recommend you use Sure as your letting agent. They have been incredibly helpful and relaxed about renting our place. They have also helped us out a number of occasions with giving us time to find a new ...
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Comment on agent fees
Good
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“I've been with Zena Trow and her excellent team at ......”

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Sep 07,2016
Minithumbup
Zena
By: 'Peter'
Sep 07,2016
0 people found
this helpful
I've been with Zena Trow and her excellent team at Sure Property Solutions for a long time.... They have been extremely professional and helpful in managing my portfolio. Their advice and guidance re property refurbishment/tenants has been superb - they have my best interests ...
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Comment on agent fees
Good
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“Amazingly helpful professional and very knowledgable team of people. Zena ......”

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Jul 17,2016
Minithumbup
Zena
By: 'Regina'
Jul 17,2016
0 people found
this helpful
Amazingly helpful professional and very knowledgable team of people. Zena has accepted to manage my property with a nightmare tenant already living in my property. She was not only able to share her excellent advice how to best deal with the nonpaying tenant but also ...
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Comment on agent fees
Good
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“I have used sure property solutions twice for renting a ......”

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May 27,2016
Minithumbup
Adam
By: 'Jenny'
May 27,2016
0 people found
this helpful
I have used sure property solutions twice for renting a property and found them very thorough, helpful and professional. I would definitely use than again. They kept me informed of the progress and acted very quickly....
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Comment on agent fees
Very fair
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“Zena and her team have provided us with a fantastic ......”

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May 12,2016
Minithumbup
Zena
By: 'Doogie'
May 12,2016
0 people found
this helpful
Zena and her team have provided us with a fantastic service. A refreshingly balanced service delivering expertise, help and support for both tenants and landlords alike. Having worked with numerous agents over the past couple of decades we are delighted to have followed the recommendations ...
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Comment on agent fees
Very Good (very competitive and exceptional value)
Was this helpful? Yes
By: Zena Trow
May 19, 2016
View all comments (1)
Thanks for the lovely review, we are very happy you have been pleased with our service. All the best Zena ...

“Have found Zena and her Company to be fantastic, very ......”

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May 08,2016
Minithumbup
Zena
By: 'Jan'
May 08,2016
0 people found
this helpful
Have found Zena and her Company to be fantastic, very thorough, helpful and fair to both sides. A refreshing change from the big letting chains; very nice to see an independent doing so well....
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Comment on agent fees
Very competitive
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“A renting family can be a very difficult and stressful ......”

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May 06,2016
Minithumbup
Adam
Zena
By: 'Santo'
May 06,2016
0 people found
this helpful
A renting family can be a very difficult and stressful scenario. My three children and I, have genuinely experienced the most responsive and professional service from Shure Property Solutions. From the tiniest detail, to managing mini emergencies, their ability to deal with the issue and ...
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Comment on agent fees
We were happy with the fees.
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“I have moved out of a 1 bedroom flat after a ......”

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Mar 16,2016
Minithumbup
By: 'Edd'
Mar 16,2016
0 people found
this helpful
I have moved out of a 1 bedroom flat after a very positive experience with Sure Property Solutions. The whole team were very attentive and helpful at every bridge crossed. In addition, their response rate to queries or issues was consistently quick throughout the tenancy. I ...
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By: Zena Trow
Mar 18, 2016
View all comments (1)
Many thanks for your review Ed. We all wish you the best. Zena ...

“I had really pleasant experience working with Sure Property Solutions. ......”

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Feb 25,2016
Minithumbup
Zena
By: 'Arnab'
Feb 25,2016
0 people found
this helpful
I had really pleasant experience working with Sure Property Solutions. Wesam is really nice and helpful. He takes care of even stuffs like switching gas, electricity connection etc. I would recommend Sure Property Solutions to anyone trying to move into Brighton area....
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Comment on agent fees
Reasonable
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“Wesam did a splendid job in getting the house rented ......”

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Dec 14,2015
Minithumbup
By: 'Ramprasad'
Dec 14,2015
0 people found
this helpful
Wesam did a splendid job in getting the house rented to us. A job well done and very responsive. Wes was really good agent to your company...
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“First of all the initial viewing with wesam was very ......”

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Dec 12,2015
Minithumbup
Zena
By: 'Ed'
Dec 12,2015
0 people found
this helpful
First of all the initial viewing with wesam was very good. He was prompt and on time which is fairly rare with estate agents in Brighton. His manner was very friendly let me have a thorough look and didn't go with the overly pushy sales ...
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Comment on agent fees
To be honest all agents fees in Brighton are ridiculous. This company is around the same price as most but from past experience I have found that you get a better service here for the amount paid.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Contact Details



Address:
31 Upper St James Street
Brighton BN2 1JN

Phone:
01273 243561

E-mail:
[email protected]
Last updated at 11:17 AM 11/11/2015 by Wesam Bakhit

Awards won by Sure Property Solutions, Brighton BN2 1JN



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Sure Property Solutions

Branch - Kemptown - Brighton, Brighton, BN2