Dishonest, unprofessional, lazy. Visit them only if you are in the market for having your money taken for no purpose whatsoever. They seem completely oblivious as to what the role of the agent is, but they will gladly take your money for it. Been waiting several weeks for the holding deposit to be returned after they failed to hold the apartment, and visits to the office were met with "Oh, didn't you get it yet?" Apparently they can't provide proof of the transaction having been carried out, because that's a 'different department'.
I fell crotch-first onto a narrow railing a few years ago, and that was a more pleasurable experience than dealing with these people.
What agent could do to change your mind?
Done their job. Not been shit.