After an e mail enquiry, a Northwood agent called us to set up a viewing for a property in Liverpool, and also suggested a viewing on a second property straight after. Several calls and e mails passed between Northwood and us to set this up. When we arrived, no one met us us, so we rang the office. They told us no one was booked to meet us, and anyway the place they had suggested to us had already been sold. No apology was offered; rather, they told us that our e mail and phone number were not on the system so they couldn't confirm the booking with us, despite all the phone calls and e mails between us. We'd got out of bed at 7:30 on a Saturdayand wasted 11 quid on a taxi for nothing - will not be using this agency ever again.