They really are just after the money aren't they? We told them the exact type of people we wanted, they ignored us and stuck a family of four in our tiny terrace house. We wanted a 2 year lease but they gave them a 3 year one, we were overseas so they rushed it through (I'll admit that was our mistake in trusting them to do what we asked).
In terms of the wrong tenants they said they are not in breach of contract and there''s nothing we can do AND we are forced to pay them a finders fee for three years - for people we don't want.
i only hope someone reads this review and at least thinks twice about using this company.