Dec 14,2011
By: 'Mikki'
Dec 14,2011
1 people found
this helpful
I have been really disappointed with recent dealings with Clarets as a potential buyer. Initially, we found them really friendly and efficient, if a little pushy sometimes. We wished that the estate agents selling our property were like them! Depite not having sold our place, we had a mortgage agreed in principle and put in a decent offer on a property which was accepted. We did a second viewing, received all the formal paperwork, instructed solicitors, arranged a valuation survey - did everything that was being asked by Clarets. We recently received notification that the vendors are not proceeding with the sale. Called clarets to be told that the vendors received a cash buyer. Clarets made lttle attempt to inform us out of courtesy of the situation - all we got was one missed call. As a vendor, maybe Clarets are the right agents, but as buyers, we have found them disappointing.
What agent could do to change your mind?
Could have made more effort to contact us before proceeding with the sale of a property to another buyer.
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Was this helpful? Yes
By: Adam Claret
Dec 15, 2011
All of us at Clarets Estate Agents were also very frustrated that we were not able to secure this property for you. We were trying to do everything we could to help get this property for you and were in frequent contact with your Estate Agents to see if they had managed to find you a buyer. However hard we tried both our hands and yours were tied until a buyer was found for your property.

When another offer was recieved on the property you wanted to buy, we called you immediately to let you know what was happening, hoping that an offer had been recieved on your property. I hate to see a buyer lose a property but we obviously act for our vendor and have to put all offers forward to them and then had to act on their instructions.

I can only apologise for not being able to secure this property for you but are still focused on trying to find you something very similar. I can only hope that from an owners point of view (which you also are) you can see that we legally had to act in our clients best interest.

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